General Manager - New Opening

Leisure People; Royal Tunbridge Wells; On-site; GBP 40,000; Full time

Job summary

An exciting opportunity awaits a hands-on General Manager to lead the launch of a new family entertainment centre in a vibrant community. This role involves recruiting and training a dedicated team, ensuring operational excellence, and delivering an outstanding customer experience. The ideal candidate will have a strong background in managing high-traffic entertainment venues, with a keen focus on health and safety compliance. This role not only offers a competitive salary but also a performance-related bonus and opportunities for career growth as the business expands. If you're passionate about creating memorable experiences, this could be the perfect fit for you.

Benefits

Annual performance related bonus

28 days holiday per annum

Cash plan benefit scheme

Free parking on site

Qualifications

• 3+ years of managerial experience in a high footfall environment.
• Strong customer service focus and team leadership skills.

Responsibilities

• Recruit and train management and front-line staff.
• Deliver operational plans ensuring excellent customer experience.
• Drive revenue streams and execute local marketing plans.

Skills

Managerial experience

Customer service

Analytical skills

Health and safety knowledge

Team leadership

Education

First aid qualification

Job description

General Manager Tunbridge Wells 40K basic OTE 44K

We are looking to recruit a hands-on General Manager to launch a new family entertainment centre/adventure park in Tunbridge Wells. Responsibilities will include:

1. Recruit, train, coach and induct the management team and large team of full and part-time front-line staff members.
2. Lead the team to deliver the operational plan and ensure customers have a consistently excellent experience whilst visiting the Centre.
3. Be process and systems orientated with a keen eye for delivering labour management, operational detail and health and safety compliance.
4. Commercially astute to drive multiple revenue streams including admissions, party bookings and exclusive hire and the cafe.
5. Execute local sales and marketing plans, including social media management.
6. Work duty management shifts and a minimum of 1 weekend in 2.

Ideal backgrounds will be:

1. 3 years Managerial experience leading a customer focused high footfall family entertainment or health and fitness club with a £1m+ turnover.
2. A front of house approach to leading and coaching teams and delivering a great customer experience.
3. Have an analytical approach and a passion to be the very best.
4. Be first aid qualified and have a strong knowledge of health and safety.

In addition to a competitive basic salary of 40K, there is an annual performance related bonus of up to 10%, 28 days holiday per annum, cash plan benefit scheme and free parking on site. There are also excellent opportunities to develop your career as the business continues to expand throughout the country.

Due to the anticipated high level of interest in this opportunity only those candidates meeting the criteria will be contacted.