General Manager Hospitality

allpay Limited; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hospitality brand in Hereford seeks a General Manager to lead its diverse venues. Responsibilities include overseeing daily operations, managing budgets, and developing high-performing teams. Candidates should have a strong background in hospitality management and effective leadership skills. This role offers a competitive benefits package and a unique opportunity to shape the brand's growth.

Benefits

Defined contribution group pension scheme

Income protection

Life assurance

Private healthcare cover

Onsite gym

Learning and Development options

Qualifications

• Proven experience in hospitality management across multiple outlets, preferably in hotel management.
• Familiarity with EPOS systems and industry trends.
• Highly organised and resilient under pressure.

Responsibilities

• Oversee daily operations across public-facing and corporate venues.
• Lead and develop high performing teams.
• Manage budgets and supplier contracts.

Skills

Leadership

Customer service

Budget management

Strategic decision making

Multitasking

Education

Diploma in Hospitality, Catering or Business Management

Job description

About The Role

Are you a commercially driven hospitality leader ready to shape a growing brand in one of the UK's top foodie counties?

Carriages is home to a collection of standout venues from Carriages Fine Dining Restaurant, The Sidings Cafe & Farm Shop, Tracks Pizza & Grill to The Express Cafe & Engine Shed (onsite catering for allpay Ltd staff).

We are looking for a General Manager to lead operations across all outlets, drive profitability, and deliver exceptional customer experiences. This is a truly unique opportunity to take ownership of a diverse hospitality portfolio on a modern business park campus with excellent remuneration and benefit package.

As General Manager, some of your key duties will include:

• Overseeing daily operations across public-facing and corporate venues
• Leading and developing high performing teams
• Working closely with senior leadership to shape strategy and growth.
• Managing budgets, supplier contracts and compliance
• Championing brand development and customer satisfaction
• Collaborate on event planning and outdoor space utilisation to enhance customer experience
  
  

About You

What we are looking for:

• Diploma or equivalent qualifications/ experience in Hospitality, Catering or Business Management.
• Proven experience in hospitality management across multiple outlets, preferred would also be in hotel management and leisure & tourism.
• Proven effective leadership, communication and customer service abilities.
• Familiarity with EPOS systems and industry trends.
• Proven strategic decision making.
• Commercially astute with effective financial acumen with proven experience in budget management.
• Highly organised, resilient, and adaptable with the ability to multitask.
• Professional, proactive, and detail-oriented approach.
• Calm under pressure and solution-focused to achieve targets and goals.
• Proven negotiation skills.
• Proven ability to manage multiple outlets simultaneously.
• To be proactive, hands on with high standards.
  
  

If you are dynamic, switched-on, and ready to make your mark, we want to hear from you.

About Us

Carriages is part of allpay Ltd. People are at the heart of allpay and we reward our employees with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.

We work with some great recruitment agencies. We don’t choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV’s. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV’s, EVER! Even from our trusted partners. We consider it “spoiling,” which does not endear you to us. By sending us unsolicited CV’s we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.

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