General Manager - Cluster 2

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 50,000 - 70,000; Full time

Job summary

An NHS Foundation Trust in the UK seeks a senior manager for the unplanned care division. The General Manager will oversee financial, operational management, and lead service improvement initiatives, working in a multidisciplinary team. Candidates should have extensive operational management experience in hospital settings and knowledge of inpatient and outpatient services. This role offers significant opportunities and challenges within an organization committed to high-quality patient care.

Qualifications

• Extensive general and operational management experience, ideally within an acute hospital setting.
• Evidence of knowledge of inpatient, outpatient and diagnostic services.
• A flexible and compassionate approach to leadership.

Responsibilities

• Responsible for financial, people, and operational management of departments.
• Lead service improvement projects for emergency standards.
• Management and leadership of the cluster and services.

Skills

General management experience

Operational management experience

Leadership skills

Knowledge of inpatient and outpatient services

Job description

Overview

Kingston and Richmond NHS Foundation trust is seeking a dynamic, motivated and experienced senior manager to join the unplanned care division at Kingston Hospital NHS Foundation Trust as General Manager for cluster 2. While a review of the overarching structure for the organisation is being developed, some aspects of cluster 3 will fall into the remit of this role.

Working closely with Clinical leaders and Matrons for the cluster and reporting directly to the Associate Director, you will be responsible for the financial, people and operational management of high performing departments as well as leading on various service improvement projects to support the achievement of the emergency standards. As one of three general management roles within the division, which also includes clinical support services and acute medicine, you will work closely as part of a committed and passionate multi‑disciplinary team.

This is a significant opportunity for an experienced manager who wishes to extend their skills and knowledge within a high‑profile leadership role in an ‘outstanding’ organisation committed to delivering high quality patient care.

To be successful in this role, candidates will be required to demonstrate extensive general and operational management experience ideally within an acute hospital setting and evidence knowledge of both inpatient, outpatient and diagnostic services – whilst displaying a flexible and compassionate approach to leadership.

We are really pleased to be able to offer this secondment opportunity and are confident the successful post holder will really enjoy both the challenges and opportunities afforded by the work of the cluster.

Job Responsibilities

• Responsible for the financial, people and operational management of high performing departments.
• Lead service improvement projects to support the achievement of emergency standards.
• Overall management and leadership of the cluster, working closely with the Associate Director and clinical leaders to deliver, develop and evaluate all services within the remit.
• Ensure effective and efficient structures, standards of patient care, risk and governance matters are managed.
• Support the Clinical Director in developing efficient and effective patient‑centred services, meeting key financial and operational performance targets and putting in place effective processes for delivering national/local targets.
• Review the efficiency and effectiveness of services in terms of cost‑effectiveness and financial flows.
• Work with internal and external stakeholders to identify and exploit opportunities for service redesign through the application of relevant service improvement techniques.
• Deputise for the Associate Director as required and participate in the on‑call rota for the Trust.

Qualifications & Experience

• Extensive general and operational management experience, ideally within an acute hospital setting.
• Evidence knowledge of inpatient, outpatient and diagnostic services.
• A flexible and compassionate approach to leadership.

Our Trust Culture and Values

• Compassionate – We treat everyone with kindness, understanding and empathy.
• Inclusive – We are respectful, fair and open, embracing everyone’s unique contribution.
• Collaborative – We work together across our teams and with our partners and are helpful, positive and supportive.
• Inspiring – We strive for the best for patients, staff and partners and are always learning and improving.

Contact: Name: Tamsin Day – Associate Director of Unplanned Care
Phone: [phone]
Email: [e-mail]