General Manager

Horn & Trumpet (91723); Sandford Hill; On-site; GBP 150,000 - 200,000; Full time

Job summary

A vibrant local pub in Sandford Hill is seeking an experienced General Manager to lead The Horn & Trumpet. This role requires a strong focus on community engagement and operational excellence. As a hands-on leader, you'll build a dedicated team, manage day-to-day operations, and drive revenue while creating memorable experiences for guests. The ideal candidate has a passion for hospitality, effective communication skills, and a commitment to fostering a positive environment. Join a company that values its people and offers real opportunities for career development.

Benefits

Additional earnings potential through bonus and incentive schemes

Access to discounts at major retailers

On-site accommodation

Private healthcare

Award-winning training and development

Qualifications

• Hands-on experience in a managerial role in a pub or hospitality setting.
• Ability to lead and motivate a team.
• Passion for customer service and community engagement.

Responsibilities

• Run day-to-day operations and maintain high standards.
• Manage team performance and training.
• Drive revenue through exceptional guest experiences.

Skills

Team building

Customer service

Effective communication

Leadership

Job description

Overview

We’re looking for an experienced, community-focused General Manager to run The Horn & Trumpet in Stoke-on-Trent.

Step inside The Horn & Trumpet, a classic Two Door pub, and you’ll discover the best of both worlds. On one side, a lively sports zone with buzzing bar atmosphere, great pints, and all the excitement of live games and classic pub fun. On the other, a spacious family dining section where everyone feels at home, serving proper pub food and good times for all, connected to an L-shaped beer garden and a covered drinking area at the front.

Our Two Door pub format is all about balance: the thrill of a great night out and the comfort of your local. It’s where friends meet for the match, families gather for dinner, and locals drop in for that friendly pint. With average weekly takings of approximately £17,500, with a 60/40 split towards wet sales.

About the location

Nestled in a predominantly residential area of Stoke-on-Trent, The Horn & Trumpet serves long-established residents, younger families, and working professionals, with excellent transport links and nearby housing estates. With a loyal customer base and solid regular trade, this pub is a true social hub for the community.

The role

We’re seeking a hands-on General Manager to build on the pub’s reputation and help unlock its full potential. With ambitious AGWS targets of £25k, you’ll lead a venue with personality, balancing tradition and innovation, delivering for families, sports fans, and locals alike.

As a Two Door General Manager, you’ll build teams who know their guests, create welcoming spaces from both sides of the bar, and ensure every visit feels just right. If you’re passionate about real pubs, real people, and making a difference in your local community, The Horn & Trumpet could be the perfect next step for you!

What you get from us

You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Marston’s Cheers Platform, giving you access to discount at major retailers
• Access to a pension plan
• On-site accommodation
• Private healthcare
• Award winning training and development

Marston’s. Where people make pubs.

Application process note

As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know – all hiring decisions are still made by our people.