General Manager

Sussex Inns; Ringwood; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading pub chain in the United Kingdom is seeking a General Manager to oversee daily operations, ensuring exemplary customer service and efficient financial management. The successful candidate will manage staff, maintain compliance with legal and health regulations, and drive business growth through strategic marketing and promotions. The role demands strong leadership skills and financial acumen to ensure the pub operates efficiently and achieves profitability.

Qualifications

• Experience in staff management including hiring and training.
• Strong customer service orientation.
• Ability to manage budgets and financial reporting.

Responsibilities

• Oversee day-to-day operations of the pub.
• Ensure compliance with health and safety regulations.
• Manage inventory and ordering supplies.

Skills

Staff Management

Customer Service

Financial Management

Operations Management

Marketing and Promotions

Business Development

Job description

Overview

As a general manager of a pub, your role is to oversee the day‑to‑day operations of the establishment and ensure its smooth functioning.

Key Responsibilities

• Staff Management: Hiring, training, disciplinaries, scheduling, and supervising the pub's staff members, including bartenders, servers, kitchen staff and security personnel. You will need to ensure proper staffing levels, delegate tasks and provide guidance to the team.
• Customer Service: Maintaining a high level of customer service and ensuring that patrons have a positive experience. This involves resolving customer complaints or issues, addressing any concerns and ensuring that the pub provides a welcoming and friendly environment.
• Operations Management: Overseeing the overall operations of the pub, which includes managing inventory, ordering supplies and coordinating with vendors. You will need to monitor and control costs, ensure compliance with health and safety regulations and maintain cleanliness and maintenance standards.
• Financial Management: Managing the pub's finances, including budgeting, tracking expenses and maximizing revenue. This may involve analysing sales data, implementing pricing strategies and identifying opportunities to increase profitability.
• Menu Planning and Inventory Control: Collaborating with the kitchen team to develop menus and specials, ensuring that they align with customer preferences and seasonal availability. You will also need to monitor inventory levels, control food and beverage costs and minimise wastage.
• Marketing and Promotions: Collaborating with the marketing team in developing and implementing marketing strategies to attract customers and increase the pub's visibility. This may involve organising special events, live entertainment or themed nights as well as utilising social media and other advertising channels.
• Compliance and Licensing: Ensuring compliance with all relevant legal and licensing requirements, such as obtaining and renewing permits, adhering to alcohol licensing laws and maintaining necessary certifications.
• Business Development: Identifying opportunities for business growth, such as expanding the pub's offerings, attracting new customer segments or establishing partnerships with local businesses. You may also be responsible for analysing market trends and competitors to stay ahead in the industry.
• Financial Reporting: Generating regular reports on the pub's financial performance, including sales figures, expenses and profitability. You will need to present these reports to the pub owner or management and provide insights and recommendations based on the data.
• Staff Training and Development: Implementing training programmes to enhance the skills and knowledge of the pub's staff members. This includes training on customer service, product knowledge and responsible alcohol service.

Overall, as a general manager of a pub, your main objective is to ensure the pub operates efficiently, delivers excellent customer experiences and achieves financial success.