General Manager

RHR UK; Leeds; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading luxury retailer is seeking a skilled General Manager for a high-performing store in Leeds. This role emphasizes customer service excellence and team leadership within a dynamic environment. The position offers a competitive salary of up to £65,000, with potential bonuses of £13,000, along with various employee benefits such as product discounts. The ideal candidate will have experience in retail leadership and a strong commercial acumen, able to drive growth while fostering employee development.

Benefits

Heavily discounted products

Discounts on various organizations across the UK

Qualifications

• Experience in a service-focused retail environment.
• Proven track record of successful commercial decisions.
• Ability to lead and motivate teams effectively.

Responsibilities

• Lead team to deliver high service standards.
• Work with buying team to manage stock levels.
• Autonomy in product placement and store layout decisions.
• Manage site refurbishment to enhance selling space.

Skills

Leadership

Stakeholder management

Commercial decision-making

Customer understanding

Job description

Overview

A leading luxury retailer is looking to recruit a general manager to oversee one of its multi-million turnover stores. The business ethos is to be customer obsessed and every decision it makes is based on offering exceptional customer service standards in its stores. The company has a long history for being a people centric culture, which focuses on employee well-being and doing what is right for the team. They are focused on internal development, bringing talent through the ranks and have a track record of developing from within.

The company is looking to recruit a general manager for one of its busy locations in the Leeds area, taking around £20 million per year. The role of general manager within this organization is much more than your typical role on the high street. As well as leading your team to deliver the highest standards of service and leading them to fulfil their potential, this is a highly commercial role.

Responsibilities

• Lead your team to deliver the highest standards of service and fulfil their potential.
• Work closely with the buying team to ensure that you have the right product and necessary stock levels to deliver the commercial performance expected.
• You will have the autonomy to make decisions around product placement, store layout and stock levels which is something that isnt ordinarily given in most organisations.
• The site is due to undergo a major refurbishment soon that will increase selling space by 20% and there will be a number of new and exciting brands that will be selling luxury goods within the new space.

Qualifications / Experience

• Coming from a service focused, retail environment, you will be able to demonstrate the skills and experience to lead this business to achieve its goals.
• Youll enjoy working with multiple stakeholders and have a proven track record of making successful commercial decisions which have delivered growth in your previous roles.
• Product experience is less important; the ability to lead and motivate your team is more so.
• Being able to demonstrate trading your business based on your customer understanding, along with evidence of sales growth made with decisions based on product and range, are of equal importance.

Salary and Benefits

In return the role is paying a basic salary of up to £65, plus the potential to earn an additional £13, in bonus. There are also a huge range of benefits available to employees of this organisation which include heavily discounted products and discounts on a range of organisations across the UK.