General Manager

Susan Hamilton Group; Inverness; On-site; GBP 150,000 - 200,000; Full time

Job summary

A luxury hotel in Inverness is seeking a passionate Hotel General Manager to lead a small team and ensure exceptional guest experiences. The ideal candidate will have a background in luxury hotels, outstanding customer service skills, and a hands-on approach to management. Responsibilities include overseeing finances, managing bookings, and maintaining high guest satisfaction. Competitive salary of £50k offered.

Qualifications

• Experience as an Assistant General Manager, Duty Manager, or Hotel General Manager.
• Hands-on experience in a small luxury hotel environment (4*/5*).
• Infectious personality and love for customer service.

Responsibilities

• Assist with check-in and check-out processes.
• Manage guest bookings and reservations.
• Oversee financial areas including budget and forecasts.
• Lead and manage a small team effectively.
• Maintain high standards of guest satisfaction.

Skills

General Manager

Customer service

Leadership

Communication skills

Attention to detail

Job description

Hotel General Manager, 5* hotel, Inverness £50k

This luxury 5* hotel based in the heart of Inverness, offers an outstanding level of guest service ensuring the highest of service possible.

You as the Hotel General Manager, will be the ULTIMATE PEOPLE PERSON – passionate, enthusiastic and above all, keen to help guests have the best guest experience.

What you’ll be doing

• Assisting with check in and check out
• Managing guest bookings for restaurant reservations and afternoon tea
• Advising guests of tours, entertainment, restaurants and booking these for them
• Managing the small team
• Responsible for maintaining high standards and ensuring guests satisfaction is more than exceeded
• Overseeing all financial areas including budget, P&L and forecasts
• Hands on in all areas – this is not an office role

Working hours are 5/7 days on a rota

What we are looking for

• An Assistant General Manager, Duty Manager or Hotel General Manager
• A people person with an infectious personality and a natural love for customer service
• Experienced with working in a small luxury hotel environment (4*/5*)
• Able to lead, manage and motivate a small team
• Extremely hands on in all areas at all times
• Guest focused with exceptional communication skills and attention to detail
• Flexible and willing with a positive, can do attitude

So passionate about people and interested in the role? Then apply immediately

Please note, there is no live in accommodation offered

Skills: General Manager, Hotel, 5*, Boutique, Inverness, Scotland, Highlands