General Manager

Valor Hospitality Careers UK; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading hotel management company is seeking an experienced General Manager for the Crowne Plaza Glasgow. You will lead the team to deliver exceptional service, drive profitability, and maintain high standards. The ideal candidate has a strong leadership background in hospitality, a passion for excellence, and a commitment to team development. Attractive benefits include discounted stays, team member rates, and wellness programs.

Benefits

Team member rates at UK hotels

Discounted stays for friends and family

50% discount in restaurants and bars

Free meals while on duty

High-street discounts

Cycle To Work Scheme savings

Generous refer-a-friend bonuses

Qualifications

• Proven experience as a Hotel General Manager or similar leadership role.
• Strong track record of motivating and developing teams.
• Passion for hospitality and high standards of service.

Responsibilities

• Lead a high performing hotel team to exceed guest expectations.
• Drive profitability through effective revenue management.
• Promote an inclusive work environment.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Understanding of hotel operations

Commitment to excellence

Job description

Overview

General Manager, Crowne Plaza Glasgow. This fabulous 285 key hotel with conference and banqueting for up to 800 delegates, leisure facilities and large food and beverage outlets on the ground floor will be sure to keep even the most experienced General Managers engaged.

We are looking for an experienced Hotel General Manager to lead, inspire and motivate our high performing team to continually deliver exceptional customer service and commercial results. Are you obsessed with detail? Do you constantly look for improvements whilst aiming for excellence? Are you able to manage multiple revenue streams and the teams of people that deliver this revenue? Then lets talk. As our Hotel General Manager, you will be the driving force behind our success, leading and inspiring your team to deliver exceptional service and exceed guest expectations, driving growth and profitability through multiple revenue streams and cultivating a positive and inclusive work environment that fosters teamwork and personal growth at all levels.

Responsibilities

• Lead and inspire a high performing hotel team to deliver exceptional service and exceed guest expectations.
• Drive growth and profitability through multiple revenue streams and manage the teams that deliver this revenue.
• Promote a positive and inclusive work environment that fosters teamwork and personal growth at all levels.

Requirements

• Proven experience as a Hotel General Manager within a branded hotel or similar leadership role in the hospitality industry.
• Strong leadership skills with a track record of motivating and developing teams.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth understanding of hotel operations, revenue management, and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

In addition to competitive rates of pay, we also offer

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.