General Manager

Levy UK; East Midlands; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a General Manager to oversee food and beverage operations at Leicester Tigers, a prestigious rugby club. The role requires a high-profile leader with experience in stadium settings, strong financial and operational skills, and a passion for guest experience. Responsibilities include managing staff, driving innovation, ensuring operational excellence, and maintaining brand standards. The ideal candidate will thrive in a dynamic environment, deliver memorable experiences, and lead a diverse team. Competitive salary and benefits are offered.

Benefits

Healthcare benefits

Development opportunities

Meals on duty

Annual leave and bank holidays

Pension scheme

Qualifications

• Proven background in stadiums or large live-event environments.
• Strong financial acumen with P&L responsibility.
• Experienced in leading large, diverse teams.

Responsibilities

• Lead food and beverage operations for Leicester Tigers.
• Drive innovation and enhance guest experience.
• Manage day-to-day operations and compliance.

Skills

Leadership

Commercial acumen

Guest experience

Change management

Communication

Job description

General Manager - Leicester Tigers, Leicester | Full-Time / Permanent

£60,000+ + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for…

A high‑profile leadership opportunity to lead Levy’s food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering world‑class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club’s reputation for excellence on and off the pitch.

This role requires a senior hospitality professional with proven experience in large‑scale, high‑volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.

About Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritize people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events—from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London—we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show‑stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Key Responsibilities

• Strategy & Partnership
  • Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.
  • Translate strategic objectives into clear operational and commercial plans with measurable outcomes.
  • Identify market trends, guest insights, and competitor activity to drive innovation and differentiation.
  • Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
• Operational Excellence
  • Take full ownership of all day‑to‑day food and beverage operations, including matchdays, non‑matchday events, and conferences.
  • Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.
  • Drive continuous improvement in quality, consistency, service standards, and guest experience.
  • Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.
  • Maintain full compliance with health & safety, food safety, and legal requirements.
  • Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
• People & Culture
  • Lead, inspire, and develop a large team of permanent and casual colleagues.
  • Create a high‑performance, guest‑focused culture aligned with Levy and Leicester Tigers values.
  • Oversee workforce planning, recruitment, training, and deployment to meet fluctuating event demands.
  • Embed performance management, talent development, and succession planning frameworks.
  • Champion engagement, wellbeing, recognition, and inclusion, ensuring full HR and legal compliance.
• Commercial & Financial Performance
  • Hold full P&L accountability for all food and beverage operations at Leicester Tigers.
  • Deliver robust budgeting, forecasting, and financial control in partnership with finance teams.
  • Analyse trading performance, guest feedback, and financial data to identify growth opportunities.
  • Work with Levy’s culinary, commercial, and marketing teams to drive product development and increase spend per head.
  • Maintain strong cost controls while delivering exceptional quality and service.

What we’re looking for

• Proven background in stadiums, arenas, major sporting venues, or large live‑event environments.
• Strong commercial and financial acumen with demonstrable P&L accountability.
• Experienced in leading large, diverse teams, including both permanent and casual workforces.
• Track record of delivering change, transformation, and continuous improvement initiatives.
• Confident stakeholder manager with experience working in partnership with high‑profile clients.
• Excellent communication and influencing skills at all levels.
• Passionate about food, hospitality, and delivering memorable guest experiences.
• Highly organised, adaptable, and comfortable managing competing priorities in a fast‑paced environment.
• Resilient, solutions‑focused, and calm under pressure.
• Flexible to work evenings, weekends, and matchdays in line with the sporting calendar.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits
  • 2 days additional leave after returning from maternity leave
  • Day off for your baby's first birthday
  • Enhanced family leave
• Perks & discounts
  • Shopping, entertainment, and travel discounts
  • 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing
  • Pension scheme
  • Life Assurance
  • Preferred rates on salary finance products
• Development opportunities
  • Professional subscriptions
  • Ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Equal Opportunity Statement

We are a proud equal opportunity employer. We welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.