General Manager

NHS; Downham Market; On-site; GBP 45,000 - 60,000; Full time

Job summary

A luxury elderly care provider is seeking a dedicated General Manager to lead their team at Carrstone House Care Home in Downham Market. You will be responsible for delivering high-quality, person-centred care, managing budgets, and staff recruitment. The ideal candidate will have over four years of experience in a care environment and a Level 5 Leadership qualification. This role promises a supportive work culture focused on respect and excellence in care.

Qualifications

• Minimum of four years experience in a similar care environment.
• Excellent leadership and management skills.
• Strong verbal, written, and IT communication skills.

Responsibilities

• Lead and inspire a team to deliver excellent care.
• Manage costs and budgets effectively.
• Recruit, retain, and develop staff.

Skills

Leadership and Management

Communication skills

Adaptability

Education

Leadership and Management Level 5 qualification or equivalent

Job description

Overview

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of ‘creating meaningful lives together’. They are looking for a warm, enthusiastic, and dedicated individual to join their award‑winning team as General Manager at Carrstone House Care Home in Downham Market, Norfolk.

Main duties of the job

As a General Manager, you will lead and inspire a team to deliver excellent person‑centred quality care to residents in a safe, caring, and stimulating environment. You will be responsible for recruitment, retention and development of staff, managing costs and budgets, and ensuring regulatory and statutory standards are met.

Responsibilities

Package Description: At Avery Healthcare we support the people who care for our residents. Your work will impact residents’ lives daily, and you will grow in a supportive, learning environment and a culture that values respect, compassion, and a shared commitment to exceptional care.

• Ensure delivery of high‑quality, person‑centred care and best‑practice standards.
• Recruit, retain, and develop staff.
• Act as focal point for residents, relatives, visitors, and health and social care professionals.
• Maintain safe staffing levels in accordance with occupancy and dependency.
• Provide inspirational leadership and management to the staff team.
• Manage costs and maintain budgetary controls, including stock monitoring.

About you

Live our values of caring, supportive, honest, respectful, and accountable. To be successful you will have:

• Minimum of four years experience in a similar care environment.
• Leadership and Management Level 5 or equivalent.
• Excellent leadership and management skills.
• Strong verbal, written, and IT communication skills.
• Adaptable and flexible to cover responsibilities at short notice.

About Avery

Avery is not just one of the UK’s largest providers of luxury elderly care homes; it’s a place where people love to work. We believe later life should be as enriching as any other, and we are passionate about creating meaningful experiences for residents and staff. With our vision “creating meaningful lives together,” we offer exceptional care across a growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Additional Requirements

• DBS Disclosure check; cost covered by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependent on volume of applications received and business needs.

Qualifications

You must have at least four years experience in a similar care environment and a Leadership and Management Level 5 qualification or equivalent. Strong leadership, management, and communication skills are also required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous convictions.