General Manager

Little Door & Co.; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run hospitality group in London seeks a General Manager to oversee venue operations and lead a dedicated team. You will be responsible for ensuring excellent guest experiences, managing staff development, and achieving commercial results. Ideal applicants are experienced in the hospitality industry, with strong leadership and organizational skills. Join a supportive team with genuine growth opportunities and a fun working culture.

Benefits

Growth opportunities

Supportive work environment

Autonomy in management

Qualifications

• Experienced hospitality General Manager with leadership skills.
• Calm under pressure and confident in decision-making.
• Passionate about creating excellent guest experiences.

Responsibilities

• Leading the venue day-to-day.
• Managing and developing department managers.
• Overseeing P&L performance and compliance.

Skills

Leadership

Coaching

Decision-making

Organizational skills

Customer service

Job description

The role

As General Manager, you’ll be the leader of the venue and the flag‑bearer for the brand. You’ll oversee all departments, lead and develop your management team, and take full ownership of performance – from guest experience and team culture through to compliance and commercial results.

You’ll be trusted to run the venue as if it were your own, with support from Head Office when you need it.

What you’ll be doing

• Leading the venue day to day and setting the tone for service, culture and standards
• Managing, coaching and developing your AGM and department managers
• Owning rotas, payroll, staffing levels and labour efficiency
• Delivering consistently brilliant guest experiences and handling feedback and reviews
• Keeping on top of compliance : licensing, H&S, fire safety and training
• Managing P&L performance, budgets, stock, suppliers and margins
• Ensuring the venue always looks, feels and sounds on brand
• Building strong relationships with regulars, neighbours and local businesses
• Making sure the team feels proud to work here – and proud of the space they run

About you

• You’re an experienced hospitality General Manager
• You’re calm under pressure and confident making decisions
• You care just as much about people and culture as you do about numbers
• You’re organised, hands‑on, and not afraid to get stuck in
• You lead from the front and hold yourself and others accountable
• You genuinely enjoy creating great experiences – for guests and teams alike

Why join us?

• A supportive, family‑run business that genuinely backs its managers
• Real autonomy over your venue
• A strong brand with personality and soul
• Growth opportunities as the group continues to expand
• A team that works hard, has fun, and looks out for each other