General Manager

Old Arcade (93147); Cardiff; On-site; GBP 42,000 - 46,000; Full time

Job summary

A leading UK pub chain in Cardiff is seeking a dynamic General Manager to lead a busy city centre pub. Responsibilities include managing the team, driving sales, and fostering community relationships. The ideal candidate will have proven experience in hospitality, a passion for sports, and strong leadership skills. Competitive salary up to £46k plus bonus with a generous benefits package offered.

Benefits

Bonus and incentive schemes

Discount at major retailers

Pension plan

On-site accommodation

Private healthcare

Training and development

Qualifications

• Proven experience in a high-energy pub or hospitality environment.
• Strong people management skills.
• Ability to drive sales and grow the business.

Responsibilities

• Lead the team and manage all aspects of the pub.
• Increase sales and create engaging customer experiences.
• Build and maintain strong local community relationships.

Skills

Team leadership

Hospitality management

Sales growth

Community engagement

Sports knowledge

Job description

We're looking for a General Manager for a busy wet‑led City Centre pub. Salary up to £46k plus bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we’re on the lookout for a great General Manager to take charge at the Old Arcade in Cardiff and lead the team to success!

What you get from us:

You’ll be joining an award‑winning local pub company that puts people first, lives by people‑led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Marston’s Cheers Platform, giving you access to discount at major retailers
• Access to a pension plan
• On‑site accommodation
• Private healthcare
• Award winning training and development

About the pub

The Old Arcade is world‑renowned rugby heritage and central location make it a standout destination with consistently high footfall. Its two‑bar layout, strong community presence, and reputation for atmosphere create an amazing atmosphere for guests. The pub is equipped to handle high footfall, especially during international rugby fixtures, city events, and weekend nightlife. The pub also benefits from multiple screens positioned throughout, ensuring it remains a central hub for sports fans year‑round.

The Old Arcade doesn’t just attract sports fans it also has loyal local regulars, attracts office workers, tourists, and a vibrant evening crowd of students and young professionals. Its reputation as a city‑centre hub for international rugby ensures exceptional footfall on match days, while its welcoming atmosphere keeps trade strong throughout the week.

The Old Arcade is currently averaging £24,000 per week in sales with a 90% split in favour to wet. We’re looking for a dynamic, hands‑on General Manager who thrives in a fast‑paced, high‑energy environment and can lead from the front. They should be commercially driven, passionate and knowledgeable about sports‑led hospitality, and skilled at building strong community and business relationships.

Management accommodation is available and located on first and second floor of pub; 3 bedrooms, kitchen, bathroom and living areas.

Have you got what it takes?

It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.

As a General Manager you’ll:

• Care about finding, growing and engaging your team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub‑restaurants, our destination businesses serve up an award‑winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well‑known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.