General Gym Manager

NRG GYM Limited; Colchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fitness organization in the UK seeks a Gym Manager responsible for overall gym operations and direction. Candidates should have proven management experience in the leisure industry, particularly in fitness operations. The role involves managing membership acquisition, team development, and ensuring financial goals are met. An excellent opportunity for an individual with a passion for health and fitness to lead a dedicated team and foster an engaging environment for members.

Benefits

Gym membership

Health Hero cover

Training program with recognized industry qualification

KPI yearly bonus

Qualifications

• Proven management experience within the leisure industry.
• Experience providing customer service and handling concerns.
• Sales or fitness management experience is preferred.

Responsibilities

• Manage the gym's overall direction, coordination, and operation.
• Ensure financial goals are exceeded and provide excellent leadership.
• Develop succession plans and manage team performance.

Skills

Management experience in Leisure Industry

Excellent supervisory skills

Customer service skills

Sales management experience

Interpersonal communication skills

Decision making and problem solving

Time management skills

Education

Reps Level Three Personal trainer qualification

3+ years' experience in fitness or leisure

Job description

Working for NRG is game changing, if you are ambitious, driven with a strong work ethic, we want to hear from you. We are recruiting for a strong Gym Manager to join our growing team.

Description:

The Gym Manager position is a high-profile leadership position that is responsible for the gyms overall direction, coordination, operation, and success.

The Gym Manager will ensure the Gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention.

The Gym Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations.

The Gym Manager will also act as the club ambassador to provide each member an unforgettable experience.

Manage membership acquisition and retention, revenue and expenses on a daily basis.

Manage financial budgets with planning, forecasting, and revenue generation from various club needs Review monthly reports for club revenue reconciliation, non-revenue.

Calculate rotas to payroll monthly. Member & Team Member Relations Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment.

Manage a team of Personal trainers and staff Provide exceptional customer service by assisting members with their suggestions and concerns.

Perform a daily walkthrough to ensure that all areas of the club are clean, tidy and safe.

Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times

Authorise all employee status changes, new hires and terminations. Develop appropriate succession plans. Attend weekly calls and live meetings monthly.

Qualifications & Experience

Proven & successful management experience within the Leisure Industry, with a focus on fitness operations

Reps Level Three Personal trainer qualification. 3+ years' experience in fitness, Leisure hospitality, or retail industries.

Experience providing customer service and dealing with customer concerns

Sales or fitness management experience highly preferred.

Track record of success in a performance-driven work and sales culture

Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance. Knowledge, Skills and Abilities

• Experience interviewing and hiring department managers and front line team members
• Excellent supervisory, interpersonal communication, and time management skills
• Decision making, problem solving, strategic planning, and data analysis skills Proven conflict management skills
• Knowledge of standard office procedures and computer software Excellent customer service skills
• Ability to build relationships with members Excellent verbal and written communication skills
• Ability to effectively multi-task with tight deadlines both independently and within a team environment Ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions
• Ability to effectively build teams
• Ability to make decisions easily and quickly
• Excellent supervisory, presentation, and time management skills
• Knowledge and passion for the health and fitness industry
• Knowledge of profit and loss statements. Due to the high number of applications which we regularly receive, regrettably we only respond to successful candidates.

If you haven't heard from us within 7 days then please assume that you have not been selected on this occasion, but don't worry. We'll retain your details with the intention of keeping you informed of other suitable opportunities may they arise. We look forward to hearing from you soon.

Job Type

Full-time

Additional pay

• KPI yearly bonus

Benefits

• Gym membership
• Health Hero cover
• Training program with recognised industry qualification

Application Questions

• Please submit a covering letter

Work Location

In person