General Assistant - Great Western Hotel

YMCA Dulverton Group; Southampton; On-site; GBP 23,000; Full time

Job summary

A community support organization in Southampton is seeking a General Assistant for the Great Western Hotel. Responsibilities include ensuring smooth operations, supporting the management team, and providing high-quality customer service. The ideal candidate should be self-motivated, flexible, and possess excellent communication skills. This full-time role offers a salary of £22,721.25 and various benefits, including discounts and health insurance.

Benefits

1 night free stay at one of the YMCA Hotels

60% discount on childcare fees

28 Days Holiday plus Bank Holidays

Free Gym membership

Health Insurance for eligible staff

Qualifications

• Confident in supporting vulnerable young people.
• Willingness to accept leadership and mentoring from management.
• Ideally some hospitality or customer-facing background.

Responsibilities

• Ensure smooth running of the breakfast and conference operations.
• Support managers in providing excellent customer service.
• Greet, register guests, and provide outstanding service.

Skills

Excellent communication skills

Self-motivated

Team player

Flexible attitude

I.T and social media skills

Education

Relevant Level 2 qualification

Good standard of written and verbal English

Job description

Title: General Assistant - Great Western Hotel

Hours: 37.5 per week (includes evening and weekends)

Contract: Permanent

Salary: £22,721.25 per annum (payable monthly)

We reserve the right to withdraw this advert prior to the closing date for applications in the event that suitable candidates are identified and appointed.

Benefits

• 1 night free stay at one of the YMCA Hotel
• 60% discount on childcare fees for children up to 3 years of age
• 20% discount on childcare for children over 3 for non-funded hours
• Free and discounted places for children attending Day Camps
• 28 Days Holiday plus Bank Holidays per year for full-time staff
• Staff Pension
• Free parking
• Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
• Health Insurance for those staff working over 16 hours per week
• Charity Worker’s Discount at certain high street stores
• Training budget
• Monthly raffle
• Mental Health Support
• Access to Occupational Health Assessment
• Discount at our Wedding Venue, Barley Wood

General Overview

To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.

Duties And Responsibilities

• Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
• Support managers and team ensuring excellent customer service at all times.
• Provide a high standard of motivation and be a superb role model for our team of apprentices.
• Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
• Meet, greet and register guests, and provide continuous outstanding guest service during their stay. 6. Make and modify reservations accurately and efficiently.
• Multi-task as hotel operator and carry out concierge duties.
• Maintain a positive and upbeat persona with a desire to delivery outstanding customer service to our guests.
• Ability to multi-task and remain detail-oriented at all times.

Skills & Experience

• Confident individual who is committed about providing opportunity to vulnerable young people.
• Team player and also able to work on own initiative.
• Self-motivated and flexible.
• Ability to provide emotional and social support whilst promoting learning and respect.
• Willingness to accept leadership and mentoring from management.
• Excellent communication skills both written and verbal.
• Excellent attendance and punctuality record.
• Commitment to providing a high standard of customer care.
• Ideally some hospitality or customer facing back ground, or willingness to undergo training.
• Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
• Flexible attitude and willing to adapt to new pressures.
• I.T and social media skills would be a distinct advantage.

Education/Qualifications

• Relevant Level 2 qualification or relevant proven experience.
• Excellent standard of written and verbal English.
• Personal licence or willingness to undergo training.