General Assistant

Bartlett Mitchell - #934RKCrawley; Manor Royal; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company based in Manor Royal, UK, is looking for a Customer Service Assistant/General Assistant to join its dynamic team. The role involves maintaining cleanliness and stock of restaurant areas, providing efficient service to customers, and ensuring adherence to food safety practices. Applicants must possess Food Safety Level 2 and Health & Safety Level 2 certifications along with prior customer service experience. The position offers a competitive salary and flexible working hours, along with a variety of employee benefits such as training opportunities, additional annual leave, and team events.

Benefits

Flexible working hours

28 days annual leave, increasing to 33 days

Birthday off every year

Employee assistance programme

Cycle2work scheme

Free parking on site

Team events and awards

Qualifications

• Previous experience in a customer service environment is essential.
• Must be able to listen carefully and take instructions.
• Ability to communicate confidently with customers.

Responsibilities

• Monitor cleanliness and stock of restaurant counters and chillers.
• Provide prompt and efficient service to customers.
• Ensure compliance with food safety practices.

Skills

Customer service skills

Food safety knowledge

Merchandising skills

Till experience

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award‑winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Our Benefits

• Monday to Friday working hours available
• Flexible working hours and the potential of condensed shifts
• Training and development opportunities including NVQ apprentice scheme & WSET courses
• 28 days annual leave with an additional day each year up to 33 days
• The opportunity to have your birthday off, every year!
• Discounts and cashback from a wide range of retail and leisure outlets
• The annual BM Caterers Summer party and FOODIES awards. As well as our site‑based summer and winter parties.
• Regular team events
• Life assurance and an employee assistance programme
• Cycle2work scheme – upfront loan for the necessary equipment
• Being part of a team that made the ‘Best Companies’ to Work For list 7 years running
• Free parking on site

Compensation: Competitive salary