GCIO Operations Director, UK Technology

HSBC Global Services Limited; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading global bank is seeking a GCIO Operations Director in London to design and manage operational processes for the UK Technology business. This senior role requires proven leadership within financial services, strong communication skills, and an understanding of cybersecurity. The ideal candidate will oversee workforce strategy, financial management, and vendor relationships while ensuring operational risk is effectively managed. Commitment to diversity and inclusion is paramount at the bank, creating an accessible environment for all candidates.

Qualifications

• Proven track record in senior roles within financial services, preferably banks.
• Strong communication skills with ability to present complex ideas.
• Ability to lead high-performance teams and manage operational risks.

Responsibilities

• Design and manage operational processes for GCIO.
• Oversee workforce strategy and financial management.
• Manage vendor relationships and governance commitments.

Skills

Senior executive leadership

Verbal and written communication

Cybersecurity knowledge

Team collaboration

Financial awareness

Job description

The Group Chief Information Office (GCIO) COO function operates as the backbone of the GCIO organisation, taking ownership and accountability for all operational aspects to ensure a seamless running of the GCIO business to exceptionally high standards. Aligned to the overall HSBC business structure, focused on continuous improvement and simplification to support GCIO to a consistent high quality, GCIO COO acts as a key enabler to the firm’s ambition to ‘be the most trusted bank globally, putting customers at the heart of everything we do’.

The UK Technology business operates a best-in‑class, Technology strategy across the HSBC UK footprint. The function is responsible for delivering cutting edge technology products and services for HSBC UK business.

Role Purpose

Reporting to the GCIO Chief Operating Officer, the GCIO Operations Director will be responsible for the design, implementation, and management of efficient global operational processes for all COO related activities for the UK Technology business including Workforce Strategy & Management, Financial Management, Portfolio & Accountability, Governance, and 3rd Party management. As a senior member of the GCIO COO leadership team, they will work closely with the GCIO COO team to simplify and standardise processes through adoption of best practice to provide a best in class, cohesive, and consistent service offering across GCIO, as well as working closely with partners in the People Function, Procurement, Finance, Risk, Compliance and Group Transformation.

Principal Accountabilities and Responsibilities

Workforce Strategy & Management

• Define and maintain a rolling 3‑year workforce plan in line with Financial Plan and aligned to the wider GCIO & Group workforce & location strategies.
• Partnering with the GCIO Workforce pillar head and People partner teams, to cascade & execute across all resources, the 3 pillars of workforce lifecycle.

Financial Management

• Responsible for the management of the multi‑year Service Line FRP.
• Identification of and delivery against cost optimisation levers.

Vendor Management

• Deal Initiation – Ensure alignment of key parties to agree objectives and support the development of the Tech / Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co‑design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling.
• Approvals & Execution – Confirm contract meets requirements, including funding and P&L impact. Ensure pre‑contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget / funding and workforce requirements.

Portfolio & Accountability

• Service Line Portfolio Oversight & Practices – Responsible for the management and oversight of the Change Portfolio for their Service Line. Facilitate the definition of key milestones for all programmes and hold delivery leads to account against execution plans, challenge and elevate where necessary, drive clear accountability and scope.
• Portfolio Finance & Benefits – Oversight of programme financial reporting tracking forecast / actuals, management of GPDM interlocks and budget, track, validate and report programme financial benefits.

Governance

• Manage CIO commitments across governance forums, writing papers, proactive management of actions.
• Analysis, stakeholder engagement and support to external parties, on behalf of / in support of their CIO.

Functional knowledge and experience required

• Proven track record of senior executive leadership and management roles within the financial services industry, preferably within multinational banks.
• Strong verbal and written communication skills – able to translate complex situations into a simple digestible message and able to tailor message according to the target audience. Able to create impactful presentations and updates for a senior audience.
• Understanding of Cybersecurity together with broad technology and risk management experience. This includes but is not limited to cybersecurity control design and implementation, operational process and incident response and knowledge of the external environment – regulatory, political, competitor and market.
• Track record of with creating and leading a high‑performance global team.
• Key influencer of people – can demonstrate exemplary teamwork and collaboration skills with ability to gain buy in and support to driving an end‑state design through to execution.
• Experience of managing within a complex matrix environment.
• Deep financial and commercial awareness.
• Demonstrable experience in managing significant financial and resource plans, organisational transformation, and project portfolio management.
• Ability to manage and mitigate operational risk effectively.
• Maintains expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction.

This role is based in London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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