Gateway Coordinator - Homelessness Referrals and Allocations

Glow; Stoke-on-Trent; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community-focused organization in Stoke-on-Trent is seeking a Gateway Coordinator to engage with customers and provide tailored support for homelessness. You will coordinate essential services, attend team meetings, and promote access to support. The ideal candidate has experience in complex needs and excellent communication skills. This role offers flexible working arrangements and various employee benefits.

Benefits

Discounts at high-street retailers

Discounted gym membership

Flexible working arrangements

Annual leave purchase scheme

Employee Assistance Programme

Occupational Health services

Qualifications

• Experience supporting adults with complex needs.
• Experience working with confidential and complex information.
• Full UK driving license with own vehicle preferable.

Responsibilities

• Engage with customers and referrers for homelessness support.
• Coordinate essential services around the customer.
• Attend multi-disciplinary team meetings for fair access.

Skills

Great communication

Problem-solving

Organization

Time management

Basic Microsoft Office

Education

GCSE level education

Job description

The role

As a Gateway Coordinator, you’ll engage with customers and referrers as they access the Gateway Service for homelessness support. You will make sure that customers receive support and advice that is reactive and tailored to them, to prevent and reduce homelessness. You’ll also be the first point of contact upon referral within the service for customers, other professionals and organisations and promote the service to them. You will be predominantly office based but also have the opportunity to visit the homelessness support hubs across the city to meet customers in person.

Job Requirements

• Support customers with multiple and complex needs.
• Lead on the customer’s support package, coordinating essential services around that customer to ensure that the customer has the opportunity to engage.
• Stay in touch with multi-agency team/support network, providing regular updates where necessary.
• Refer customers to appropriate services, encourage and support their engagement.
• Advocate for customer access into services and challenge barriers and exclusions that customers may face.
• Attend multi-disciplinary team meetings with necessary services, striving to achieve fair access and positive outcomes for customers and to provide a positive platform for communication.

What We’re Looking For

• Educated to GCSE level and/or have a good level of maths and English.
• Experience supporting adults with complex needs, such as substance misuse, homelessness and ill mental health (or transferable skills you can bring to the role).
• Experience working with confidential and complex information, following data protection laws.
• Great communication, problem-solving, organisation and time management skills.
• Basic understanding of Microsoft Office, including Outlook, Word, Excel and Access.
• Awareness and understanding of current housing and homelessness law.
• Knowledge of welfare benefits systems and types of benefits available.
• Awareness of issues and challenges facing homeless people and their ability to regain independent living.
• Full UK driving license with own vehicle with business insurance is preferable.
• DBS check.

Who We Are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.

Why choose us

No Matter What Brand You're Working With Across The Honeycomb Group, You Can Trust Us To Look After You. Creating a Happy Home Doesn’t Just Apply To Our Customers, It Applies To Our Staff Too. That\'s Why We Offer:

• A range of discounts at many high-street retailers and well-known brands.
• Discounted gym membership at our head office and access to our cycle to work scheme – save money on bikes and equipment.
• Flexible working to help you manage your work-life balance.
• Annual leave purchase scheme with two chances to join and boost your annual leave; you will also be entitled to time off for public holidays or paid days to take flexibly.
• All staff receive 'My Day' for personal time.
• Commitment to learning and development with onboarding, external events, coaching, training courses and support with professional qualifications.
• Cycle to work scheme to purchase bikes and equipment through salary with tax and national insurance savings.
• Employee Assistance Programme with 24-hour phone counselling, health advice and legal advice, 365 days a year, plus face-to-face options.
• Occupational Health services, including free eye tests and flu vaccinations.

We never shut the door. At Honeycomb Group we value a diverse and inclusive workplace and promote equality for all. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

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