Gaming Operations Manager

Grosvenor Casinos Limited; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming company in Coventry is seeking a Gaming Operations Manager to oversee all gaming activities. You will work closely with the General Manager to enhance customer experiences focused on driving business growth. The ideal candidate will have previous casino management experience, a valid PML license, and a passion for customer service. This role requires effective team leadership and compliance with regulatory requirements, operating in a dynamic 24/7 environment.

Benefits

Competitive salary

Rewards package including bonuses

Supportive induction

Opportunities for growth

Qualifications

• Have previous casino management experience and proven success in achieving sales and yield targets.
• Hold a current PML License.
• Demonstrate the ability to lead a team effectively and communicate standards.

Responsibilities

• Oversee all gaming activities ensuring they operate effectively and in compliance.
• Collaborate with the General Manager to enhance customer excitement and drive business growth.
• Foster a culture of excellence among the team and innovate gaming operations.

Skills

Casino management experience

Knowledge of UK gaming activities

First class customer experience

Inclusive leadership style

Proven leadership abilities

Education

PML License

Job description

Job Description

Grosvenor Casino, Coventry

As a Gaming Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement. You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.

Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.

Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.

Qualifications

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets
• Hold a current PML License
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences
• Demonstrate an Inclusive people leadership style recognising team members and stakeholders for their individuality
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value -We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further -From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win -Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something -You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First -We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together -We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth -Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.