FX Options Application Support Analyst

Jas Gujral; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

A financial services firm in City London seeks an experienced Application Support Specialist for FX Options. The role involves providing daily support for the trading platform and troubleshooting application issues. Applicants need proven experience in financial systems and knowledge of FX Options trading concepts. The salary is £70K - £110K. Interested candidates should submit their CV in Word format along with their salary expectations and availability.

Qualifications

• Proven experience supporting financial application systems.
• Strong knowledge of FX Options and trading terminology.
• Proficient in application troubleshooting.

Responsibilities

• Provide daily support for FX Options trading platform.
• Collaborate with IT to maintain trading applications.
• Monitor system performance and ensure availability.

Skills

Application support for financial systems

Knowledge of FX Options trading concepts

Troubleshooting Windows applications

Understanding of database concepts and SQL

Knowledge of AWS/Azure

Familiarity with FIX protocol

Excellent problem-solving skills

Effective communication skills

Ability to work under pressure

Job description

Application Support with FX Options

Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London.

You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems.

Purpose of role

• Provide day-to-day support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance.
• Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure.
• Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability.
• Act as a primary point of contact for traders and other end users, addressing their technical queries and concerns promptly and effectively.
• Investigate and diagnose software and hardware issues, escalating complex problems to senior IT staff or vendors when necessary.
• Work closely with development teams to analyze and document system requirements as well as contribute to the design and implementation of enhancements or fixes.
• Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications.
• Develop and maintain technical documentation, user guides, and support procedures.

Requirements

• Proven experience in a similar role, providing application support for financial systems.
• Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards, options, and market conventions.
• Proficiency in supporting and troubleshooting Windows applications.
• Solid understanding of database concepts and SQL query language.
• Strong knowledge of AWS/Azure.
• Familiarity with FIX protocol and experience with FIX connectivity troubleshooting.
• Excellent problem‑solving skills and ability to work well under pressure in a fast‑paced trading environment.
• Effective communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical users.
• Ability to work independently as well as collaboratively in a team-oriented environment.

The Client is based in the City of London.

The salary for this position will be in the range £70K - £110K.

Do send your CV to us in Word format along with your salary and availability.