Future Operating Model Officer

Heathrow Airport; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global airport is searching for a Future Operating Model Officer to support innovative airfield operations. This position offers the chance to influence the development of sustainable and resilient operating standards while collaborating with various stakeholders and partners. Ideal candidates will have 1-2 years of relevant experience, a general understanding of aerodrome operations, and strong communication skills. The role encourages a proactive approach to integrating new technologies and operational methodologies.

Qualifications

• 1-2 years of experience in airport operations or related environments.
• General understanding of standard aviation safety regulations.
• Enthusiastic about future technologies applicable to airport operations.

Responsibilities

• Support the design and integration of new operating standards.
• Map current vs. future operational states and identify improvement gaps.
• Coordinate technology trials and contribute to business case development.

Skills

Experience in airport operations

Communication skills

Stakeholder coordination

Analytical skills

Job description

The Future Operating Model Officer plays a pivotal role in supporting the development and implementation of Heathrow's future airfield operating model. This position contributes to the airport's transition toward more intelligent, sustainable, and resilient airside operations by assisting in the delivery of future-focused initiatives, technology trials, and operational readiness activities. Working closely with internal stakeholders and external partners, the Officer helps shape how Heathrow integrates emerging capabilities-such as automation, digital platforms, advanced sustainability measures, and evolving regulatory requirements-into daily operations. This is a dynamic and evolving role, designed with flexibility in mind. As Heathrow's Future Operations programme expands, the Officer will take on broader responsibilities, contributing to innovation, continuous improvement, and the transformation of airfield operations.

Responsibilities

• Support the design and integration of new standards, technologies, and infrastructure to shape Heathrow's future operating model.
• Map current vs. future operational states, identifying gaps, opportunities, and areas for improvement.
• Coordinate and analyse technology trials, including automation, AI, remote inspections, and digital platforms, contributing to business case development.
• Conduct horizon-scanning research to stay informed on aviation trends and support innovation in future airfield operations.
• Collaborate with internal teams and external partners, ensuring alignment and visibility across projects.
• Capture and integrate frontline feedback, helping refine operational models, standards, and training while promoting a culture of continuous improvement.

Qualifications

• 1-2 years' experience in airport operations, infrastructure delivery, innovation, or a technical project environment.
• General understanding of aerodrome operations, safety regulations, and infrastructure interfaces.
• Enthusiastic about future technologies and their application in a live airport environment.
• Strong communication and stakeholder coordination skills. Confident using standard office software and able to analyse and present information clearly.

Desirable skills

• Exposure to innovation, automation, or digitalisation projects.
• Awareness of sustainability practices in airside environments.
• Familiarity with regulatory change or change management methodologies.