Funeral Service Specialist Level One

Dignity Plc; Newcastle upon Tyne; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading funeral service provider is seeking a Funeral Service Specialist in Newcastle upon Tyne. You will support families during challenging times, arrange funerals with care, and oversee daily branch operations. Strong communication and organizational skills are essential. The company offers comprehensive professional development, flexible working arrangements, and a generous holiday allowance, ensuring that you can provide compassionate service while achieving a fulfilling career.

Benefits

Professional development

Commission potential

Bonus potential

Life assurance cover

Health & wellbeing programme

Holiday allowance

Pension scheme

Qualifications

• Experience in customer service, care or admin (beneficial).
• Willingness to work flexibly, including weekends.
• Compassion, calmness, and empathy in sensitive situations.

Responsibilities

• Support families with empathy and professionalism.
• Arrange funerals that meet family wishes and legal requirements.
• Oversee day-to-day branch operations and liaise with suppliers.

Skills

Empathy

Communication

Organisation

Administrative skills

Customer service

Job description

We're looking for an empathetic and well‑organised individual to join our team at W S Harrison & Son Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first‑person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Gosforth, you’ll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Responsibilities and Qualifications

• Supporting families with empathy, professionalism and attention to detail.
• Arrange funerals that meet family wishes, cultural practices and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants and florists.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity’s standards of professionalism, care and service.
• Compassion, calmness and empathy in emotionally sensitive situations.
• Communication, organisation and administrative skills – confident with legal paperwork.
• Confident working independently, with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on‑call if needed).
• A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important.
• Experience in customer service, care or admin (beneficial – complete training is provided).

About the Company

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion and professionalism. We are now building the UK’s leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral but before and after as well. Today, we are over 4 000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care.

Regulatory Statements

The FCA regulates us so that some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products and create a more inclusive and better place to work. Whoever you are, wherever you’re from and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Benefits

• Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Commission potential: up to £2 000.00 OTE per annum.
• Bonus potential: unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life assurance cover: enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & wellbeing programme: benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday allowance: start with a generous leave entitlement of 30–33 days per year, inclusive of bank holidays.
• Pension scheme: plan for the future with our contributory pension scheme, helping you save for a secure retirement.