Fundraising Support Officer

NHS; Walsall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare charity is seeking a Fundraising Support Officer to manage the Fundraising Hub and engage with community supporters. The role involves promoting the charity, organizing fundraising events, and maintaining relationships with donors. Ideal candidates will have strong communication skills, experience in community fundraising, and the ability to manage multiple tasks. This position may require occasional weekend or evening work.

Benefits

Flexible working hours

Opportunity to work with community groups

Qualifications

• Experience of organising and hosting fundraising activities.
• Understanding of community fundraising methods and charity law.
• Proven track record of building and developing relationships.

Responsibilities

• Manage and proactively develop the fundraising hub sales.
• Support engagement with volunteers, patients, and community groups.
• Ensure charity’s social media and website are up-to-date.

Skills

Exceptional communication skills

Outstanding organisational skills

Good level of computer literacy

Experience in community engagement

Ability to work flexibly

Education

Minimum of NVQ3 or equivalent experience

Tools

Word

Excel

PowerPoint

Social media

Job description

Job summary

To provide efficient, effective communication face to face, social media and written to promote, publicise and grow the charity.

Support engagement with Walsall Healthcare NHS Trust, volunteers, patients, families and visitors, businesses and community groups.

Many activities rely on working across boundaries with a variety of supporters, the Fundraising Support Officer must feel comfortable negotiating and working collaboratively with different supporters to deliver maximum potential of engagement.

To manage and proactively develop the Fundraising Hub sales from within the hub and through social media

Support and liaise with the Fundraising Volunteers

Manage the bookings for the stall holders in the atrium on a daily basis, fairs and events

With the support of the Communications Team, ensure the charity website is current and updated.

To actively source and publicise appropriate sporting events for colleagues to participate in and manage the enrolment process

To actively support the growth of the charity marketing pack

To manage the sale and upkeep of artworks around the hospital including liaising with the artists

To provide a comprehensive administrative service to the charity and Fundraising Manager

Occasional weekend/evening work will be required

To support with the implementation of an engagement calendar across the Trust and Walsall borough—PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

To ensure the charity’s social media and website are current and up-to-date. Producing content where appropriate on a regular basis.

To be the welcoming face of the Fundraising Hub, supporting the volunteers to ensure the hub is well managed, stock tidy and replenished. To manage daily cash inflow.

To undertake specific fundraising projects and attend events as necessary or required to support fundraising.

Work with the Fundraising Manager to develop annual plans.

To support with engagement across the Trust and Walsall borough to include schools, clubs, businesses, supermarkets.

To support collaborative working and build on relationships between the Your RWTC charity, The Royal Wolverhampton NHS Trust and Walsall Healthcare charity.

Supporting with research to identify/source and make contact with new potential relationships or other opportunities for the charity to increase fundraising income.

To be part of the co‑management of fundraising volunteers.

To represent the charity at presentations, events, meetings and networking opportunities when required.

To support visits (including high profile and VIPs) to the Trust. Liaising with Trust colleagues to arrange visit schedule, request DBS checks, conduct risk assessments for the visit and where appropriate supervise the visit.

Support the co‑ordination of fundraising events, co‑ordinate guest lists, acquire corporate support, book venues, pre/post communications for the event and thank supporters following the event.

DUTIES AND RESPONSIBILITIES FUNDRAISING

To actively promote the charity and enthuse stakeholders (patients, families, community groups and individuals) to make the charity their chosen charity. This will include communicating the impact of the charity, sharing approved case studies and updates that engage supporters in activities that strengthen their relationship with the charity.

Engage community supporters through face‑to‑face meetings, presentations and phone calls to inspire them to participate in fundraising activities.

Provide support, advice and resources to community supporters to help them maximise their fundraising in aid of the charity.

Support with the delivery of presentations; attend meetings and events as part of relationship management.

Administration

Deliver timely and personalised thank‑you letters for all donations received from community donors.

Work with the Communications Team to deliver effective and timely pre‑ and post‑engagement communications.

Support with the administration of the staff lottery.

Support teams with the administration and collating of requisitions when required including the resourcing of costs and ideas.

Keep updated with NHS Charities communication.

Identify and establish new relationships by researching and capitalising on donor networks.

Engaging with and reporting to supporters.

In partnership with the Fundraising Manager, ensure that the charity meets the requirements of any donation, including offering supporter visits, recognition opportunities, PR and updates.

DATABASE

Maintain accurate and up‑to‑date records of relevant supporter communications, opportunities, relationships and contacts.

Maintain receipts of funds raised/donated through the Fundraising Hub.

Maintain accurate and up‑to‑date records of pledges, donations, volunteering, gifts in kind and acknowledgements.

ADMINISTRATION

Produce reports, and other information as requested by the Fundraising Manager.

Follow up enquiries, meetings and presentations and check on progress to ensure outcomes can be monitored.

FINANCE

Work with the Charitable Funds Finance Officer and the Fundraising Manager to forecast anticipated income based on supporter lists and specific fundraising campaigns.

Liaise with the Charitable Funds Finance Officer and the Charity Manager to ensure that all donations are acknowledged and coded to the correct charitable trust fund.

RELATIONSHIPS

Work to build good relationships with donors and provide an excellent level of supporter care.

Establish and maintain high quality relationships across the organisation, including Goscote Hospice, Walsall Palliative Care Centre and Community sites.

OTHER

A willingness to travel independently and work flexibly in line with supporters’ requirements.

(Flexible working hours are essential for this role. Some evening and weekend working may be required).

Operate within Charity Law, GDPR and the Fundraising Regulator.

ESSENTIAL WORK SKILLS

Exceptional communication skills: written, face‑to‑face and on the phone.

Outstanding organisational skills and the ability to manage multiple tasks at one time.

Exemplary interpersonal skills and the ability to communicate with a wide range of people.

The ability to solicit and develop support for charity from a wide variety of community stakeholders.

Good level of computer literacy particularly Content Creation, Excel, Outlook, Word, PowerPoint.

Work flexibly and undertake activities as the role requires and as instructed by the Fundraising Manager. Ensure tasks are correctly prioritised and deadlines are met.

The post holder will be required to adhere to Trust policies including Equality and Diversity, Safeguarding, and Health and Safety.

Person Specification – Qualifications

• Minimum of NVQ3 or equivalent experience

Person Specification – Knowledge and Experience

• Good working knowledge of using windows based packages including Word, Excel, Outlook, email, social media, content creation, power‑point and the internet.
• Understanding of community fundraising methods and charity law.

Person Specification – Key Competencies

• Possess significant experience in community engagement, fundraising or events planning.
• A proven track record of building and developing relationships and effective networking.
• Experience of organising and hosting fundraising activities such as events and collections.
• Experience of a customer facing role. Ideally some of this experience would be from the NHS and/or the not‑for‑profit sector.

Person Specification – Skills and Aptitudes

• Ability to liaise and communicate confidently and professionally to all levels of staff within and outside the organisation, using all forms of communication. This will often involve potentially emotive issues.
• Excellent written and verbal communication skills.
• Ability to formulate letters/reports to staff and clients.
• Required to communicate at team and partner meetings as well as events.
• Required to handle sensitive information.

Person Specification – Flexibility

• Required to work flexibly, proactively and independently in order to support relationships with internal and external stakeholders.
• Ability to plan and readjust workload in response to changing circumstances.
• May be required to work evenings and weekends, as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer details

Walsall Healthcare NHS Trust

Manor Hospital

Moat Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk