Full Time Supervisor, Valentino Boutique, Harrods

Kurt Geiger; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury footwear brand in London is seeking a retail manager to lead their customer service efforts. The ideal candidate will have experience in luxury retail, exceptional leadership skills, and a strong sense of fashion. Responsibilities include achieving sales targets, training staff, and maintaining outstanding customer satisfaction. The role offers a competitive salary, generous commission, and fantastic discounts on new collections.

Benefits

Competitive basic salary

Generous commission structure

Employee discounts

Qualifications

• Experience in luxury retail within a clientelling and service-driven environment.
• Proven ability to drive sales while leading a team.
• Immaculate presentation representative of a luxury brand.

Responsibilities

• Ensure high standards of customer service at all times.
• Support the Store Manager in achieving sales targets.
• Maintain excellent visual presentation according to company guidelines.

Skills

Customer service expertise

Sales leadership

Fashion trend awareness

Job description

Overview

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Responsibilities

• Ensure customer service is of the highest standards at all times
• Support the Store Manager in achieving all store and company sales targets, operations goals, policies and procedures
• Protect the Valentino and Harrods brand
• Maintain excellent visual presentation in line with company guidelines
• Be an expert in fashion and latest trends
• Support management in training and developing the team to maximise sales
• Support in performance management of the team
• Support with floor control
• Assist in customer queries and complaints to ensure customer satisfaction

Requirements

• Experience in luxury retail within a clientelling and service-driven environment
• Experience at a similar management level
• To be a customer service ambassador with the ability to drive a unique but memorable customer experience that builds loyalty
• Proven ability to drive sales and lead a team
• To be immaculately presented and representative of our luxury/fashion-forward brand in every way

Benefits

• Competitive basic salary
• Generous commission structure
• Gorgeous shoes each season
• Amazing employee discounts

If you’re successful, you will work for a business which recognizes that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One
For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism