Supervisor

PVH; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global brand in the United Kingdom is seeking a Supervisor to ensure exceptional customer service and shop floor efficiency. Ideal candidates will have a background in supervisory roles within premium or luxury brands, strong people management experience, and a proven ability to exceed sales targets while maintaining high in-store standards. The role emphasizes a collaborative work environment and continuous adaptation to retail changes to inspire teams and enhance customer experiences.

Benefits

Competitive benefits program

Inclusive and diverse workplace

Qualifications

• Previous track record in supervisory or specialist roles.
• Experience in people management and conflict resolution.
• Effective communication skills for relationship building.
• Team player recognizing and celebrating contributions.

Responsibilities

• Ensure efficient running of the shop floor.
• Support management and personnel functions.
• Participate in management meetings.
• Communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed targets.
• Foster a positive store experience.

Skills

Abinitio

Administration And Accounting

Android

Bid Management

Inventory Management

Embedded C

Job description

At Calvin Klein we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds, and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world and endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube Instagram TikTok)

Calvin Klein is a global lifestyle brand that exemplifies bold progressive ideals and a seductive and often minimal aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. After nearly 50 years Calvin Klein continues to be a cultural catalyst across the globe by embracing tension‑sparking ideas and creating unforeseen realities. We believe in a culture that provokes discovery and brave thinking, strive to make a positive impact on the world, inspire passion in our people, embody authenticity, and embrace individuality.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touchpoints with our ever‑evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. The first‑class experience must be a given and our in‑store standards should never be questionable.

To deliver this we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards—they lead by example, embrace our entrepreneurial spirit, and inspire their teams through passion and belief in our brands.

Responsibilities

• Ensure the efficient running of the shop floor in order to achieve the highest levels of customer service, sales, and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes, and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets through motivating the team to achieve these goals while offering our customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy and ensuring everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour, and units per transaction.
• Perform manager‑on‑duty functions: manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure door‑to‑floor best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure consistency.
• Work with the management team to build a talent pool for key positions, including possible successors.

About YOU

• You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people‑management experience with the ability to resolve conflict and unproductive disagreements.
• You’ll be an effective communicator with the ability to build relationships with ease.
• You’ll be a team player who recognizes and celebrates the contributions and achievements of others.
• You’ll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work at pace.
• You will be energetic and authentic, showing a clear presence on the shop floor.
• You’ll approach all issues with a “can‑do” approach and act with initiative to find in‑store solutions.

What We Offer

At PVH we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility designed to support our associates both at home and at work.

PVH Europe and our brands TOMMY HILFIGER and CALVIN KLEIN are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

Key Skills

• Abinitio
• Administration And Accounting
• Android
• Bid Management
• Inventory Management
• Embedded C

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Required Experience: Manager

PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.