Frontline Support Analyst

Manpower 2Sisters; Wakefield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading food manufacturer in Wakefield is seeking a Frontline Support Analyst. This role is ideal for candidates with 1st line IT support experience looking to take on additional responsibilities. You will manage a ticketing system and provide IT support in a busy environment. Benefits include 33 days of annual leave, health support services, and a generous discount scheme. Join us for a stimulating career within a UK food leader.

Benefits

33 days annual leave

Refer a friend scheme

Health Assured Employee Assistance Programme

50% discount for friends and family

Cycle2Work Scheme

Qualifications

• Experience within 1st line IT support or a willingness to learn.
• Structured approach and strong interpersonal skills.

Responsibilities

• Manage a ticketing system.
• Provide 1st and 2nd line IT support.
• Identify and diagnose issues.
• Resolve problems and gather information.

Skills

Supporting Windows 11 desktop user environment

Problem solving and technical troubleshooting

Strong interpersonal skills

Ability to collect and analyze information

Job description

Overview

Frontline Support Analyst

Location: Wakefield, West Yorkshire

Working Hours: Monday - Friday core hours

Salary: Competitive + Benefits

About Us

Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.

About the Role

We are looking for a motivated individual to join our team as a Frontline Support Analyst. This role is perfect for someone who has experience within 1st line IT support looking for additional 2nd line responsibilities or keen to learn and grow in the industry.

Responsibilities

• Managing a ticketing system
• Providing 1st and 2nd line IT support
• Issue identification and diagnosis
• Problem resolution
• Information gathering

About You

If you have previous experience in a similar IT support role or are driven, curious, and ready to start your career in IT, we would love to hear from you.

Key Skills and Experience

• Ideally experience supporting a Windows 11 desktop user environment in a Microsoft Windows 2019 - 2025 Server infrastructure based in Active Directory
• Structured approach to problem solving and technical troubleshooting
• Strong interpersonal skills to interact effectively with team members and employees
• Work well within a team and independently
• Driven
• Ability to collect and analyse information to solve problems

The role is based at our Wakefield office, with an expectation to be in the office full time in the training period.

Benefits

• 33 days annual leave inclusive of the bank holidays
• Refer a friend scheme
• Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year
• Boparan Restaurant Group Discount - 50% discount for friends and family.
• Cycle2Work Scheme

Why Join Us?

As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us.

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