Frontline IT Support Engineer

Situations Vacant Ltd; Thame; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local IT support company in England is seeking a first line support engineer to assist their diverse clientele. The successful candidate will handle incoming support queries while provision and installation of necessary IT equipment including PCs and WiFi. A strong emphasis is placed on customer service, so excellent communication skills and teamwork ability are crucial. Training will be provided for IT-related tasks, and candidates with a keen interest in technology will be preferred.

Qualifications

• Excellent customer service skills are essential.
• Clear written and verbal communication skills are a must.
• A team player willing to assist at any level.

Responsibilities

• Handling first line support queries from approximately 150 clients.
• Provisioning IT equipment and software for clients.
• Installing and configuring necessary IT equipment on site.

Skills

Customer service

Clear communication

Team player

Tools

PCs

Office 365

WiFi configuration

Job description

A local IT support company in England is seeking a first line support engineer to assist their diverse clientele. The successful candidate will handle incoming support queries while provision and installation of necessary IT equipment including PCs and WiFi. A strong emphasis is placed on customer service, so excellent communication skills and teamwork ability are crucial. Training will be provided for IT-related tasks, and candidates with a keen interest in technology will be preferred.