Front Office Team Member

21c Museum Hotels; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Edinburgh seeks a Front Office Team Member to provide exceptional service. Responsibilities include welcoming guests, ensuring a memorable experience, and responding to requests promptly. Ideal candidates will have customer service skills and familiarity with OPERA cloud. Enjoy various benefits including a pension scheme and training programs.

Benefits

Employee Assistance Program

Complimentary Staff meal

28 days holidays per year

Qualifications

• Prior experience in a customer-facing role is preferred.
• Ability to handle guest requests efficiently and courteously.

Responsibilities

• Welcome guests and ensure a wonderful experience.
• Respond promptly to guest requests during check-in and check-out.
• Document all internal and guest messages accurately.

Skills

Customer Service skills

Fluency in English

Tools

OPERA cloud

Job description

Overview

Company Description

Salary: £12.81/hour
Applicants require current right to work in the UK

What is in it for you

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
• Free night stays in our UK hotels(T&C Applies)
• Complimentary Staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Pension Scheme
• Company sick pay
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Our objective is simple: make you grow and give you the spark to unleash your personality

Responsibilities

• As our next Front Office Team Member, you are the face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Ensure a wonderful guest experience.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service skills

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people

Additional Information

Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Front Office Team Member please click ‘ apply ’ now! We ’ d love to hear from you!

One more thing…

By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

I'm interested