Front Office Supervisor

Hilton; West Bridgford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading hotel chain in West Bridgford is hiring for a Front Office Reception position. The role involves supervising front office operations, addressing guests’ needs and complaints, and ensuring exceptional service. We seek an ambitious hotelier with leadership potential and a passion for customer service. The position offers competitive hourly pay and numerous employee benefits, fostering career growth and personal development.

Benefits

Free meals when on duty

Career and personal development programs

Team Member Travel Program

High street discounts

Holiday entitlement: 28 days increasing to 33 days

Discounted dental and health cover

Guest Experience Day after probation

Modern Team Member areas

Qualifications

• Ambitious hotelier with experience leading a team or prepared for a first leadership role.
• Passion for exceptional customer service and strong communication skills.

Responsibilities

• Supervise front office operations ensuring smooth service.
• Handle guests' queries and complaints, creating memorable experiences.

Skills

Exceptional customer service

Excellent communication

Coaching

Problem-solving

Job description

Overview

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS. This role is with Hilton and involves working in the Front Office Reception area of the hotel.

You will join the Front Office team, supervising and delivering front office operations smoothly and efficiently, handling guests' queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

Responsibilities

• Supervise and deliver front office operations in the Reception area, ensuring smooth and efficient service.
• Deal with guests' queries and complaints and create memorable experiences for guests and colleagues.

Qualifications

• Ambitious hotelier with some experience leading a team or prepared for a first leadership role.
• Passion for exceptional customer service, excellent communication, coaching and problem solving skills.

Benefits

• Hourly Rate of £13.18 per hour
• Free and healthy meals when on duty
• Grow your Career and Personal Development programmes designed to support you at every step
• A chance to contribute to Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing yearly to up to 33 days
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member areas

Note: Find out more about corporate responsibility initiatives at https://cr.hilton.com.