Front Office Supervisor

Glasgow Marriott Hotel; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in Glasgow is seeking a passionate Front Desk Supervisor to support the front office team. You will oversee daily operations, ensuring exceptional guest experiences while coaching your staff. The ideal candidate should have previous front desk experience, strong leadership qualities, and a proactive approach to customer service. This position offers competitive perks including discounted stays and exclusive retail discounts.

Benefits

Discounted stays at over 9,000 Marriott hotels worldwide

Free use of Glasgow Marriott Leisure Club facilities

Complimentary meals and parking during shifts

Exclusive retail discounts via our benefits platform

Extensive learning and development opportunities

Qualifications

• Energetic, detail-oriented leader with a passion for hospitality.
• Good level of English is essential.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Lead and support the front desk team during daily shifts.
• Ensure smooth and efficient operations.
• Proactively resolve guest queries and complaints.

Skills

Previous hotel front desk/reception experience

Strong communication skills

Leadership skills

Organizational skills

Flexibility

Customer service mindset

Tools

Opera

Job description

Front Desk Supervisor

Glasgow Marriott Hotel

About Us

The Glasgow Marriott Hotel has recently undergone an exciting refurbishment, transforming our city-centre property into a modern and welcoming space that reflects the vibrancy of Glasgow. Located close to the OVO Hydro, Hampden Park, and the University of Glasgow, we’re proud to offer guests an elevated stay right in the heart of the city. We’re committed to delivering exceptional service, growth opportunities, and rewarding careers.

About The Role

We’re seeking a passionate and proactive Front Desk Supervisor to support the Front Office Manager in leading our front desk team. In this hands-on role, you’ll oversee daily operations, ensure seamless guest experiences, and coach your team to deliver warm, efficient, and knowledgeable service. You’ll play a key role in system accuracy, revenue opportunities, and team development — helping shape memorable stays for every guest.

Key Responsibilities

• Lead and support the front desk team during daily shifts, ensuring smooth and efficient operations
• Welcome guests with a genuine, professional greeting and ensure fond farewells
• Oversee guest service operations in Opera, ensuring accuracy in check-ins, billing, and reservations
• Coach, train, and support team members to meet Marriott brand standards, including new hire training and ongoing development
• Proactively resolve guest queries and complaints with professionalism and care
• Maximise hotel revenue through upselling, yield strategies, and close liaison with Reservations
• Maintain security of cash, floats, keys, and guest property, following all cash handling and banking procedures
• Ensure fire, health, and safety procedures are followed at all times
• Promote hotel facilities, services, and local attractions to enhance the guest experience
• Manage handover processes and ensure effective communication across shifts
• Maintain stock levels and front office supplies within set guidelines

What We’re Looking For

We’re looking for an energetic, detail-oriented leader with a genuine passion for hospitality. You’ll bring:

• Previous hotel front desk/reception experience (Opera knowledge desirable)
• Strong communication, leadership, and organisational skills
• A confident, professional, and approachable personality
• Flexibility, reliability, and ability to multitask in a fast-paced environment
• A proactive, solutions-focused mindset with a passion for customer service
• Good level of English (essential)

Perks & Benefits

• Discounted stays at over 9,000 Marriott hotels worldwide
• Free use of Glasgow Marriott Leisure Club facilities
• Complimentary meals and parking during shifts
• Exclusive retail discounts via our benefits platform
• Extensive learning and development opportunities

Be Part of Something Brilliant

Join our newly refreshed hotel and play a vital role in redefining hospitality in Glasgow. With Marriott, you’ll have the chance to grow, lead, and discover a rewarding career.

Apply today and find out where a career with Marriott can take you.