Front Office Supervisor

Ibis Edinburgh Centre -Front Office/Reception; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality organization in Edinburgh is seeking a Shift Leader to manage front desk operations and food service. The ideal candidate should have guest services experience, strong communication skills, and a collaborative mindset. Responsibilities include leading the front desk team, assisting with reservations, and ensuring guest satisfaction. This role offers access to numerous benefits, including discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Enhanced leave options

Course sponsorship

30% F&B discount

Flexible working arrangements

Life insurance

Employee assistance programme

Social and wellness events

Free meals on duty

Qualifications

• Experience in front desk operations or guest services.
• Ability to motivate and support a team.
• High energy and adaptability in a guest-facing role.

Responsibilities

• Lead the front desk team during shifts.
• Jump into Food & Beverage service when needed.
• Handle guest requests and issues professionally.

Skills

Front desk or guest services experience

Leadership skills

Exceptional communication skills

Problem-solving abilities

Organised and detail-oriented

Team-focused

Adaptable in fast-paced environments

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A SHIFT LEADER AT OUR HOTEL

As a Shift Leader, you'll take on a multi-skilled, hands‑on role that combines Reception and Food & Beverage responsibilities. You will:

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
• Assist with reservations, back‑office tasks, and guest inquiries
• Handle guest requests and issues professionally, ensuring satisfaction at every step
• Motivate and support your team, helping new team members settle in and thrive
• Ensure compliance with health, safety, and hygiene standards

WHAT WE NEED FROM YOU

• A people‑person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem‑solver, ready to step in when things get busy.
• Organised and detail‑oriented, especially when handling guest reservations and billing accuracy.
• Team‑focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast‑paced, guest‑facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.