Front Office Receptionist: Guest Services Champion

Apex Hotels; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in Edinburgh is seeking a Front Office Receptionist to provide excellent service and create memorable experiences for guests. In this role, you'll be responsible for greeting guests, managing check-in/check-out processes, and ensuring that all guest requests are met. Ideal candidates have strong organizational skills, attention to detail, and a friendly demeanor. The position offers competitive pay and a variety of employee benefits, including extensive training and a warm work environment.

Benefits

29 days holiday

Employee events and celebrations

Access to gym and pools

50% discount in restaurants

Cycle to Work Scheme

Qualifications

• Ability to deliver excellent standards and service.
• Capability to multi-task and organize a variable workload.
• Genuine desire to provide a warm welcome to guests.

Responsibilities

• Deliver high-level service to all guests.
• Ensure a seamless guest check-in/check-out procedure.
• Provide accurate information regarding hotel facilities and local area.

Skills

Excellent customer service

Attention to detail

Initiative

Multi-tasking ability

Self-awareness

Job description

A hospitality company in Edinburgh is seeking a Front Office Receptionist to provide excellent service and create memorable experiences for guests. In this role, you'll be responsible for greeting guests, managing check-in/check-out processes, and ensuring that all guest requests are met. Ideal candidates have strong organizational skills, attention to detail, and a friendly demeanor. The position offers competitive pay and a variety of employee benefits, including extensive training and a warm work environment.