Front Office Manager - Newport

The Celtic Collection; Newport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Newport is seeking a dedicated Front Office Manager for Coldra Court Hotel to ensure exceptional service quality and manage a high-performing team. The role requires strong leadership, Rooms Division expertise, and a passion for outstanding guest experiences. You will be responsible for maintaining service standards and fostering a positive environment. Benefits include career development, employee discounts, and wellbeing support in a lively work environment where personal growth is encouraged.

Benefits

Career development training

Discounts on food & beverage

Free GP virtual appointment service

Staff appreciation events

Qualifications

• High-skilled manager with hands-on leadership style.
• Outstanding people management skills to lead a high-performing team.
• Experience in Rooms Division is essential.
• Flexibility and dedication to guest service is necessary.
• Knowledge of Opera system is a plus.

Responsibilities

• Maintain high service quality throughout the property.
• Provide operational support for a seamless guest experience.
• Anticipate guest needs and create memorable moments.
• Thrive under pressure in fast-paced environments.
• Turn first-time guests into loyal visitors.

Skills

Hands-on leadership

People management

Rooms Division expertise

Flexibility

Commitment to service

Opera system knowledge

Job description

Job Title

Front Office Manager – Coldra Court Hotel

Department

Front Office – Coldra Court Hotel

Contract

Permanent

Rate of Pay

Competitive plus amazing benefits

Hours

Full Time

Location

Newport, NP18

Overview

Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Manager based at our Coldra Court Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.

Ideal Hero

• High‑skilled manager with a strong, hands‑on leadership style—tackles challenges head‑on and thrives under pressure.
• Outstanding people management skills—organise and lead a high‑performing team to success.
• Rooms Division expertise—experience in this sector is essential, especially in a quality‑driven, high‑volume environment.
• Flexibility & dedication—go the extra mile for guests.
• Passion for excellence—commitment to flawless service.
• Opera system knowledge—a plus, but not a deal‑breaker.

Responsibilities (Implementing ‘Yes, We Can’ Philosophy)

• Maintain the highest level of service quality throughout the property.
• Provide seamless operational support for a smooth and flawless guest experience.
• Go beyond expectations—anticipate guest needs and create moments that leave a lasting impression.
• Stay cool under pressure—thrive in fast‑paced environments and keep things running effortlessly during peak times.
• Turn first‑time guests into loyal visitors—create an incredible experience that they can’t wait to return.

Rewards

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

Growth

As a Celtic Collection employee, you will be equipped, trained and supported to do the best job you can, proud to be part of The Celtic Collection, work in an inclusive, friendly, positive and constructive environment, encouraged to learn, grow and develop, and recognised for the work you do.

Recruitment

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK, and documented evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.