Front Office Manager: Guest Experience Leader

FAIRMONT; City of Edinburgh; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading hotel chain in Edinburgh is seeking a Front Office Manager to lead the guest experience team. This role involves mentoring staff, enhancing guest interactions, and ensuring service excellence. Ideal candidates will have previous hotel management experience, alongside excellent communication and problem-solving skills. The position offers a competitive salary and numerous employee benefits including hotel discounts and professional training opportunities.

Benefits

Discounts at Accor Hotels

Private Medical Insurance

Performance Bonus

Free hotel stays

Training and Development

28 days holidays

Private Pension Scheme

Qualifications

• Proven experience as a Front Office Manager or leader.
• Calm and composed presence under pressure.
• Exceptional interpersonal and communication skills.

Responsibilities

• Lead and engage the Front Office team.
• Inspire team to deliver exceptional guest experiences.
• Oversee guest arrivals and departures.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Team mentoring

Tools

Opera Cloud PMS

Job description

A leading hotel chain in Edinburgh is seeking a Front Office Manager to lead the guest experience team. This role involves mentoring staff, enhancing guest interactions, and ensuring service excellence. Ideal candidates will have previous hotel management experience, alongside excellent communication and problem-solving skills. The position offers a competitive salary and numerous employee benefits including hotel discounts and professional training opportunities.