Front Office Manager

The Bedford Hotel; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking a Front Office Manager to oversee operations and deliver exceptional guest experiences. The ideal candidate brings extensive customer service experience and excellent organizational skills to manage guest registration, concierge services, and accounting functions. Join an opening team committed to fostering a supportive culture with a focus on innovation and career growth. This role offers a competitive salary along with professional development opportunities and a recognition-driven environment.

Benefits

Competitive salary

Training and development programmes

Clear career progression pathways

Supportive culture

Recognition and rewards

Work-life balance initiatives

Responsibilities

• Manage all aspects of the Front Office department including guest registration.
• Ensure unique guest experiences aligned with The Bedford Hotel brand.
• Provide a warm welcome to all guests, both new and returning.
• Ensure punctuality and courtesy of the team to guests and colleagues.
• Oversee security responsibilities for guest and hotel property.
• Perform guest accounting functions and cash handling accurately.
• Train team members on Front Office systems and procedures.
• Ensure smooth check-in and check-out procedures are consistently implemented.
• Monitor success through guest feedback and company targets.
• Communicate effectively day to day to uphold service standards.
• Work closely with Reservations team to maximize occupancy.
• Train team on emergency situations and maintain local emergency relationships.
• Draft rosters according to business needs.

Skills

Customer service experience

Excellent organisational skills

Attention to detail

IT proficiency

Communication skills

Ability to identify potential business leads

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

This is your opportunity to play a pivotal role in one of Belfast's most anticipated boutique hotel openings.

Who are we

Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.

Role Responsibilities

You will manage all aspects of the Front Office department, including guest registration, porter services, business centre, telephone services, concierge services, and guest reservations. You will ensure the guest experience is unique and brings The Bedford Hotel brand to life. At Focus Hotels Management we look for people who are energetic and approachable with a sense of fun, always curious to discover more and share thoughtful suggestions with our guests.

• To provide a warm welcome to all guests, welcoming new and returning guests appropriately.
• To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximise hotel sales.
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all time, resulting in positive PR both internally and externally.
• Be aware of your responsibility for the security of guest and hotel property.
• Ensure that the team performs all guest accounting functions and cash handling according to The Bedford Hotel policies and procedures, ensuring all guest accounts are complete and accurate.
• To have a full understanding, and able to operate and train all Front Office systems.
• Ensure smooth and helpful check in and check out procedures are implemented and trained consistently to all team members.
• Monitor success from guest feedback and company targets.
• Ensure communication procedures are effective and efficient on a day to day basis, so that service standards are not compromised.
• Work closely with the Reservation team to ensure maximum occupancy, rate and upsells, participating in Revenue and Sales meetings.
• Train team members on emergency/crisis situations, develop and maintain relationships with local fire, police, and emergency personnel.
• Co-ordinate constructively with finance, sales, reservations and night teams so that policy, procedure and requirements are all adhered to.
• Drafting of rosters using our online portal so that staffing levels are in line with business needs and budget, adjusting accordingly in line with business levels.

Key Requirements

• Customer service experience,
• Excellent organisational and administrative skills with attention to detail,
• IT proficiency,
• Communication skills,
• Ability to identify potential business leads.

What We Offer

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programmes.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee‑centric culture.
• Recognition and rewards for outstanding performance.
• Work‑life balance initiatives.

Why Join Us?

Be part of something special:

Join the opening team of Belfast's newest boutique hotel.

Innovate and inspire:

Work in an environment that encourages new ideas and continuous improvement.

Grow your career:

Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?

Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.