Front Office Lead - Guest Experience & Ops

Accor; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A renowned hospitality company in Cardiff is seeking a Front Office Manager to lead front office operations and ensure exceptional guest experiences. The ideal candidate will have management experience in hospitality, excellent communication skills, and a Bachelor's degree in Hospitality Management. This position offers a dynamic environment and the chance to contribute to the hotel's success.

Qualifications

• Proven management experience within the hospitality sector.
• Excellent communication skills, both verbal and written.
• Bachelor's degree in Hospitality Management or related field.

Responsibilities

• Ensure exceptional guest experiences through effective management.
• Oversee all front office operations and team training.
• Manage guest complaints and implement satisfaction strategies.

Skills

Management experience

Excellent communication skills

Team leadership

Education

Bachelor's degree in Hospitality Management

Job description

A renowned hospitality company in Cardiff is seeking a Front Office Manager to ensure exceptional guest experiences and oversee all front office operations. In this role, you will lead and train a dedicated team, manage guest complaints, and implement strategies to enhance satisfaction. The ideal candidate has proven management experience within the hospitality sector, excellent communication skills, and a bachelor's degree in Hospitality Management. This position offers the opportunity to work in a dynamic environment and contribute to the success of the hotel.

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