Front Office Assistant Manager

Delta Hotels by Marriott Edinburgh; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in Edinburgh is seeking an Assistant Front of House Manager. You will ensure high standards of guest service, manage daily operations, and engage confidently with guests. The ideal candidate has experience in guest services and a commitment to professional growth. This role offers various benefits including discounted stays, meals, and wellness programmes.

Benefits

Discounted room rates

Discount on food & beverage

Personalized training opportunities

Free car parking

Free meals on duty

Free use of the Leisure Club

Retention and long service rewards

Qualifications

• 2 years experience in guest services, front desk, or related area.
• Strong communication skills between departments.
• Ability to handle complaints professionally.

Responsibilities

• Lead by example and maintain high guest service standards.
• Manage day-to-day front office operations effectively.
• Supervise all areas in the absence of the Front Office Manager.

Skills

Guest services experience

Professional engagement

Education

High school diploma or 2-year degree in hospitality or related

Job description

Overview

Delta Hotels Edinburgh are on the look-out for an Assistant Front of House Manager to join our team!

The Role

As an assistant front of house manager, you will lead from the front and always strive to set the standard we are proud of!

Responsibilities

• Using our company standard to anticipate and deliver on guests needs and ensuring the team are consistently delivering on these needs
• Confident and professional engagement with guests at all times
• Communicate between departments appropriately on specific guest requests
• Manage day-to-day operations, ensuring the quality and standards are meeting the expectations of guests at all times
• Handle complaints and resolve any guest conflicts
• Supervises all areas of the Front Office in the absence of the Front Office Manager
• Assist in the interviewing and hiring of team members
• Brings issues concerning employee satisfaction to the attention of the Manager or HR

Candidate Requirements

High school diploma & 2 years experience in the guest services, front desk, or related professional area.

OR

2 year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related subject.

Benefits

• Discounted room rates for you, as well as your friends & family worldwide.
• Discount on food & beverage at Marriott hotels worldwide.
• Marriott benefit hub providing discount for many big names.
• Personalised training and development opportunities.
• Free car parking
• Wellness programmes
• Free meals on duty
• Free use of the Leisure Club
• Opportunity to earn more through company incentives
• Retention and long service rewards.
• Many more!

The Person

The opportunities for development are endless but we’re looking for people who are:

• Passionate and Driven
• Eager to Learn
• Professional

Delta Edinburgh is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.