Front Office Administrator

Ecruit; Park Central; On-site; GBP 23,000; Full time

Job summary

A leading educational institution in Birmingham is seeking a Front Office Administrator to provide reception and administrative support. The role entails welcoming visitors, assisting pupils, and supporting the Senior Leadership Team. The successful candidate should possess strong customer service skills, be organized, and proficient in Microsoft Office. This position offers a salary of £22,969 per annum, alongside various benefits such as a pension scheme, professional development opportunities, and complimentary lunches during term time.

Benefits

Salary sacrifice group pension scheme

Death in service benefit

Free parking

50% staff fee discount for staff children

Employee Assistance Programme

Professional development opportunities

Free lunch options during term time

Qualifications

• Experience as a receptionist and administrator in a customer-focused environment.
• Ability to establish and maintain professional relationships.
• Current paediatric First Aid Certificate or willingness to undertake.

Responsibilities

• Welcoming visitors and managing inquiries professionally.
• Assisting with reception duties and maintaining class registers.
• Providing administrative support to the Senior Leadership Team.

Skills

Customer service skills

Effective verbal communication

Organisational skills

Proficient in Microsoft Office

Ability to maintain confidentiality

Job description

Front Office Administrator

Start Date – February 2026

Location – Edgbaston, Birmingham

Actual Salary: £22,969 per annum (this salary is based on 41 weeks plus 6.6 weeks paid holiday)

Hours: 8am – 4pm, Monday to Friday (37.5 hrs per week). This position is term time plus 6 weeks

The Role

We are looking to appoint an Administrator with strong customer service skills and a welcoming and professional manner to join the Front Office team at Hallfield School. The successful candidate should have experience of both working as a receptionist and administrator, dealing with members of the public. Experience of working in a school would be advantageous, however relevant experience working in a similar setting where confidentiality, professionalism and warmth are required would be equally suitable.

As the first point of contact for parents, pupils and visitors, exceptional communication and an approachable and helpful manner are required, as is an understanding of the importance of discretion and confidentiality.

In this busy and varied role, you will need to demonstrate flexibility and a calm manner as you respond to enquiries via telephone, email and face to face, welcoming all visitors and assisting pupils and colleagues.

This role is equally weighted between customer service and administration as you will be providing daily administration support to departments across the School, under the direction of the Head Master’s PA. The role would suit an organised and accurate administrator, proficient in Microsoft Office Word and Excel.

Key Responsibilities

• Welcoming visitors and responding to telephone and email enquiries in a professional, helpful and positive manner.
• Welcoming and assisting pupils coming in to the Front Office and escorting late pupils to locations as required.
• Communicating with parents regarding all aspects of school life, receiving and passing on information between parents and teachers.
• Checking and maintaining daily class registers on the management information system, calling parents to ascertain reasons for pupils’ absence.
• Providing administrative support to the Senior Leadership Team, in particular the Deputy Head, in the following areas:
• Arranging meetings and diary management as required
• After Care
• Holiday Club and After School Clubs
• Monitoring the school email account, responding to enquiries or forwarding messages to the correct recipient as required.
• Assisting with preparations for and school events including Open Days and Speech Day.
• Maintaining and updating school information, records and management information systems.
• Receiving deliveries and managing all incoming and outgoing mail.
• Assisting with the production of school communications including parent mail, school notices and posters.

The Person

• A confident, experienced Administrator with general reception and administration experience gained within a customer‑focused environment, ideally within a similar setting.
• Effective verbal and written communication skills.
• Ability to establish and maintain good professional relationships with pupils, parents and colleagues.
• Excellent organisational and prioritising skills.
• Good literacy and numeracy skills.
• Competent in the use of Microsoft Office, including Outlook, Word and Excel.
• Strong team player with a flexible and supportive approach and solution‑focused attitude.
• Ability to work independently as required, showing initiative but equally identifying when to escalate a matter.
• Ability to work in a calm and efficient manner even under pressure.
• Demonstrates a polite, professional, approachable and positive manner.
• Able to demonstrate an understanding of the importance of confidentiality and data protection.
• Familiarity with a school management information system (MIS) would be advantageous.
• Current paediatric First Aid Certificate or willingness to undertake.

What the School Will Offer

• Salary sacrifice group pension scheme.
• Death in service benefit (4 x annual salary).
• Free parking.
• 50% staff fee discount for staff children attending the school.
• Salary Sacrifice Cycle to Work, Home & Tech, and Gym Schemes available.
• Long service recognition.
• Employee Assistance Programme (EAP) and other wellbeing initiatives including counselling services and on site Mental Health Champions.
• Professional development opportunities with supportive CPD policy.
• Free lunch options for staff during term time.

Closing Date: Friday 2nd January 2026 (10am)

Interview Date: Potentially week commencing 12th January 2026

We reserve the right to close the position early if we receive a high level of applications.