Front of House Team Leader

Heritage Pubs - Stonegate Group; Lancaster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality group in Lancaster is seeking an experienced Front of House Team Leader to motivate and lead teams in delivering exceptional guest experiences at Stork Hotel. This role requires a warm approach to fostering a welcoming environment for guests. Responsibilities include collaborating with management for consistent operations and directing a dedicated team. The position offers various perks, including discounts and flexible working arrangements, making it an attractive opportunity within the vibrant British hospitality sector.

Benefits

Reward Card via the MiXR App – 25% off food and drink

Stonegate Xtra Rewards – Online benefits portal

VIP entry to Pubs and Bars

Stonegate Hotel Discounts

Flexible working

Corporate Discounted Rates at David Lloyd and PureGym

Discounted Dental Insurance

Stream – Early access to earned wages

Award winning development programmes

Qualifications

• Must be 18 or over as the role involves the sale of alcohol.

Responsibilities

• Lead, motivate, and encourage the wider team to deliver an amazing guest experience.
• Work alongside the management team to bring shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment for guests.

Job description

Location - Stork Hotel

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Stork Hotel.

Can you

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Stork Hotel is a Grade-II listed building originally dating back to 1660. Our pub offers all the best of traditional British dishes, from indulgent Sunday roasts to succulent steaks, light bites, decadent desserts and more. With a drinks range covering everything from fine ales to wines, spirits and artisan cocktails, we have the perfect sips to enjoy by our roaring log fires in the winter months or in our beautiful gardens overlooking the scenic local views when the sun is shining. We also have nine en-suite bedrooms, providing our guests an unforgettable stay in the lovely Lancashire countryside.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Stork Hotel you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Stork Hotel directly.

Job Reference: GC1453150LanFOHTL