Front of House Supervisor – Guest Experience Leader

Wells & Co; Woolmer Green; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular pub operator in Woolmer Green is looking for a passionate Front of House Supervisor to lead their team. You'll be responsible for ensuring an exceptional customer experience, managing orders, and collaborating closely with kitchen staff. This role requires proven leadership in hospitality and a love for food and beer. The company offers a great package that includes competitive pay, holiday, and career development opportunities, all within a fun and supportive environment.

Benefits

Competitive hourly salary & bonus

28 days holiday

Company Pension scheme

Retail and Beer discounts

Refer a friend Bonus

Meals on duty

Employee assistance programme

Career development programme

Fun culture surrounded by a supportive team

Great working environment and great prospects!

Qualifications

• Previous Leadership experience in a hospitality or customer facing environment.
• Ability to deliver excellent customer service and teamwork in a fast paced environment.
• Result driven and ambitious individual keen to develop career and teams.

Responsibilities

• Lead the team in delivering an exceptional customer experience.
• Take accurate orders and work closely with kitchen staff.
• Ensure payments and receipts are correct.
• Confidently recommend menu and drinks offerings.
• Observe service standards and report issues.
• Be a supportive and proactive leader.

Skills

Leadership experience

Customer service

Teamwork

Enthusiasm for food and beer

Job description

A popular pub operator in Woolmer Green is looking for a passionate Front of House Supervisor to lead their team. You'll be responsible for ensuring an exceptional customer experience, managing orders, and collaborating closely with kitchen staff. This role requires proven leadership in hospitality and a love for food and beer. The company offers a great package that includes competitive pay, holiday, and career development opportunities, all within a fun and supportive environment.