Front of House Supervisor

Wells & Co; Woolmer Green; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular pub operator in Woolmer Green is looking for a passionate Front of House Supervisor to lead their team. You'll be responsible for ensuring an exceptional customer experience, managing orders, and collaborating closely with kitchen staff. This role requires proven leadership in hospitality and a love for food and beer. The company offers a great package that includes competitive pay, holiday, and career development opportunities, all within a fun and supportive environment.

Benefits

Competitive hourly salary & bonus

28 days holiday

Company Pension scheme

Retail and Beer discounts

Refer a friend Bonus

Meals on duty

Employee assistance programme

Career development programme

Fun culture surrounded by a supportive team

Great working environment and great prospects!

Qualifications

• Previous Leadership experience in a hospitality or customer facing environment.
• Ability to deliver excellent customer service and teamwork in a fast paced environment.
• Result driven and ambitious individual keen to develop career and teams.

Responsibilities

• Lead the team in delivering an exceptional customer experience.
• Take accurate orders and work closely with kitchen staff.
• Ensure payments and receipts are correct.
• Confidently recommend menu and drinks offerings.
• Observe service standards and report issues.
• Be a supportive and proactive leader.

Skills

Leadership experience

Customer service

Teamwork

Enthusiasm for food and beer

Job description

Situated in Woolmer Green, a picturesque part of Hertfordshire, The Chequers is an ideal choice be it for business lunches, celebratory meals or just a light bite and drink with friends. The pub has recently undergone a transformational refurbishment and has reopened encompassing an undercover terrace for alfresco dining, large garden, event space for private hire or business meetings and a small selection of stylish guest rooms. It's beautiful!

We will offer you a great package including :

• Competitive hourly salary & bonus
• 28 days holiday
• Company Pension scheme
• Retail and Beer discounts
• Refer a friend Bonus
• Meals on duty
• Employee assistance programme
• Benefits portal
• Career development programme
• Fun culture surrounded by a supportive team
• Great working environment and great prospects!

Your role as FOH Supervisor :

We are looking for talented, motivated and passionate Front of House Supervisor to lead our team in delivering an exceptional customer experience and a mouth‑watering food offering.

Supervisor duties include :

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

You will need to demonstrate :

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams