Front of House Supervisor

Lounges; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular hospitality group in Harlow is seeking a passionate Supervisor to lead the team and ensure exceptional customer experience. You will oversee operations, support management, and create a motivated atmosphere where the community feels welcomed. Candidates should have a background in hospitality and strong communication skills. Competitive perks including tips, paid breaks, and opportunities for personal development are offered in this dynamic organization.

Benefits

Tips shared across team

Paid breaks

Staff food on shift

50% off food and drinks

28 days holiday

Company pension scheme

Long service awards

Career progression opportunities

Qualifications

• Experience in a supervisory or leadership role in a bar or restaurant.
• Driven and able to overcome challenges.
• Good literacy skills for reporting.

Responsibilities

• Support management and lead the team effectively.
• Oversee daily operations ensuring customer satisfaction.
• Maintain attention to details in all tasks.

Skills

Hospitality passion

Communication skills

Attention to detail

Problem-solving

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram