Front of House Staff - London Venues

Compass Group; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality company in London seeks Front of House Staff to deliver exceptional service across multiple venues. This casual zero-hour contract requires evening and weekend availability. Ideal candidates should have a passion for customer service, excellent communication skills, and the ability to work under pressure. In return, the company offers a comprehensive benefits package including free meals and a contributory pension scheme, as well as opportunities for professional growth.

Benefits

Free meals

Contributory pension scheme

Career growth opportunities

Qualifications

• Passion for delivering outstanding service.
• Ability to work under pressure.
• Experience as a Barista preferred.

Responsibilities

• Deliver exceptional customer service to visitors.
• Support catering operations while ensuring health and safety compliance.
• Serve food & drinks and operate the till system.

Skills

Customer service

Timekeeping

Teamwork

Communication skills

Initiative

Job description

Job Title: Front of House Staff
Location: London (across 4 venues in the city)
Salary: £13.85 per hour
Contract: Zero-hour contract, working across venues that have a 7 day a week operation. Weekend and evening work is required

We're on the lookout for enthusiastic Front of House Staff to join our fantastic, busy catering team at our London venues on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal – to deliver exceptional customer service to our visitors.

The 4 London Venues that you will be able to work at are:

• The Design Museum (W8 6AG)
• IWM London (SE1 6HZ)
• HMS Belfast (SE1 2JH)
• Churchill War Rooms (SW1A 2AQ)

Our venues are key visitor attractions in the heart of London and regularly host events where the spaces transform to meet the client needs. We also have a regular catering offering at the venues that range from restaurants to cafes with a variety of food offerings.

Successful Front of House Staff are responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails and supporting with evening events are also expected.

In return, you’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile.

Apply today to join our team!

Shifts:

Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.

The Ideal Candidate:

Our ideal Front of House Staff will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability
• Have a safety-first mindset
• Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue.

About Us:

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: compass/TP/3133842/203186

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!