Front of House | Receptionist

Madisons; Haywards Heath; On-site; GBP 10,000 - 40,000; Full time

Job summary

A premium fitness brand is seeking a motivated Front of House/Receptionist to provide exceptional customer care. As the first point of contact, you'll support members and participate in a dynamic team. Ideal candidates will have a positive personality and a passion for fitness. Competitive salary and benefits are offered, including ongoing education and career progression opportunities.

Benefits

Full-time competitive salary

Benefits package including insurance and pension

On-going education and paid-for certification

Team training sessions and events

35% discount at sister business

On-site parking

Qualifications

• Must have a confident and up-beat personality.
• Exceptional attention to detail is a requirement.
• Experience in customer service is beneficial but not mandatory.

Responsibilities

• Act as the first point of contact for members.
• Provide outstanding customer care throughout the member's journey.
• Support the team's needs and go the extra mile.

Skills

Confident, up-beat personality

Exceptional attention to detail

Customer-focused approach

Excellent communication skills

Teamwork experience

Time-keeping skills

Job description

Overview

Our prestigious fitness brand is seeking a motivated, confident and highly organised Front of House/Receptionist to join our team. If you are passionate about fitness and customer service we'd love to discuss career opportunities with you.

Madisons is a premium private training gym specialising in small group personal training (1:4), as well as strength, cardio and hybrid large-group sessions. With 400+ members (and growing) we are expanding our team to continue providing the outstanding service and coaching that we are renowned for.

This is an exciting opportunity, not only because we're expanding rapidly, but because you'll have genuine responsibility and ownership of important projects from day one. As a Front of House/Receptionist at Madisons you would be part of the front line of the business and an ambassador of our brand.

We are looking for someone who is able to bring big energy to work every day and is not afraid of an early start or working weekends.

Responsibilities

As our Front of House/Receptionist you would be the first point of contact for all current and prospective members. You would be expected to provide outstanding customer care from the very start of a member\'s journey with us.

Requirements

• Confident, up-beat personality
• Exceptional attention to detail
• Able to use initiative
• Customer-focused approach
• Passionate about health and fitness
• Excellent communication skills - written, verbal and listening
• Experience of working/participating in a team environment
• A growth mindset/ willing to learn
• Reliable and trustworthy
• Presentable and willing to wear a Madisons uniform with pride
• Willing to go the extra mile to support the team
• Willing to work in a fast paced environment
• Excellent time-keeping skills
• Receptionist, front of house, sales advisor or customer service experience is helpful but not essential if you have the right personality and traits for the role as training will be provided

Benefits

• Full-time competitive salary
• Benefits package, including insurance and pension
• On-going education and paid-for certification from some of the world\'s leading training and nutrition courses
• Being part of an industry-leading, high-performing team where everyone\'s voices are heard and opinions counted
• Career progression opportunities
• Team training sessions, socials and events
• 35% discount at our sister business, MINKCA
• On-site parking