Front of House | Receptionist

Madisons Fitness; Haywards Heath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premium private training gym in Haywards Heath is looking for a motivated Front of House/Receptionist to join their team. The role involves being the first point of contact for members, providing excellent customer care, and supporting the front-of-house team in a fast-paced environment. Ideal candidates will have a positive attitude, excellent communication skills, and a passion for health and fitness. Training will be provided.

Benefits

Competitive salary

Benefits package including insurance and pension

Ongoing education and paid certifications

Career progression opportunities

Team training sessions and events

Discount at sister business

On-site parking

Qualifications

• Passionate about health and fitness.
• Willing to learn and go the extra mile.
• Reliable and trustworthy.

Responsibilities

• Be the first point of contact for current and prospective members.
• Provide outstanding customer care.
• Support the front-of-house team.

Skills

Confident, up-beat personality

Exceptional attention to detail

Customer-focused approach

Excellent communication skills

Teamwork experience

Excellent time-keeping skills

Job description

Overview

Our prestigious fitness brand is seeking a motivated, confident and highly organised Front of House/Receptionist to join our team. If you are passionate about fitness and customer service we’d love to discuss career opportunities with you.

Madisons is a premium private training gym specialising in small group personal training (1:4), as well as strength, cardio and hybrid large-group sessions. With 400+ members (and growing) we are expanding our team to continue providing the outstanding service and coaching that we are renowned for.

This is an exciting opportunity, not only because we're expanding rapidly, but because you'll have genuine responsibility and ownership of important projects from day one. As a Front of House/Receptionist at Madisons you would be part of the front line of the business and an ambassador of our brand.

We are looking for someone who is able to bring big energy to work every day and is not afraid of an early start or working weekends.

Responsibilities

• Be the first point of contact for all current and prospective members.
• Provide outstanding customer care from the very start of a member’s journey with us.
• Support the front-of-house team and contribute to a welcoming, efficient environment.

Qualifications & attributes

• Confident, up-beat personality
• Exceptional attention to detail
• Able to use initiative
• Customer-focused approach
• Passionate about health and fitness
• Excellent communication skills - written, verbal and listening
• Experience of working/participating in a team environment
• A growth mindset/ willing to learn
• Reliable and trustworthy
• Presentable and willing to wear a Madisons uniform with pride
• Willing to go the extra mile to support the team
• Willing to work in a fast paced environment
• Excellent time-keeping skills
• Receptionist, front of house, sales advisor or customer service experience is helpful but not essential if you have the right personality and traits for the role as training will be provided.

Benefits

• Full-time competitive salary
• Benefits package, including insurance and pension
• Ongoing education and paid-for certification from leading training and nutrition courses
• Being part of an industry-leading, high-performing team where everyone’s voices are heard and opinions counted
• Career progression opportunities
• Team training sessions, socials and events
• 35% discount at our sister business, MINKCA
• On-site parking