Front of House Manager - Award-Winning, People-First Leader

Front of House; Cheltenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality-focused employer in Cheltenham is seeking a dedicated Front of House Manager to oversee operations including Reception and Nights. The ideal candidate will excel in customer service, lead a passionate team, and strive for total guest satisfaction. Responsibilities include coaching team skills, maximizing sales, and creating memorable experiences. The role offers excellent perks including generous time off, health and wellness plans, and a culture of collaboration. Join a values-led organization recognized for its commitment to excellence.

Benefits

Generous Time Off

Monthly Tips

Exclusive discounts at retailers

Health & Wellness Plans

Free parking

Meals on duty

Uniform provided

Footwear allowance

Qualifications

• Professional and dedicated to delivering first-class experiences.
• Natural leader with the ability to develop their team.
• Attentive with strong communication skills.

Responsibilities

• Coordinate front of house operations including Reception and Nights.
• Coach and develop team in customer service and selling skills.
• Ensure high levels of customer satisfaction and repeat business.

Skills

Customer service

Team leadership

Communication skills

Interpersonal skills

Tools

HART PMS

Microsoft Office

Job description

A hospitality-focused employer in Cheltenham is seeking a dedicated Front of House Manager to oversee operations including Reception and Nights. The ideal candidate will excel in customer service, lead a passionate team, and strive for total guest satisfaction. Responsibilities include coaching team skills, maximizing sales, and creating memorable experiences. The role offers excellent perks including generous time off, health and wellness plans, and a culture of collaboration. Join a values-led organization recognized for its commitment to excellence.