front of house manager

Stonegate Group; Newcastle upon Tyne; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading luxury hospitality company in Newcastle upon Tyne seeks a Front of House Manager to oversee guest experiences at a prestigious five-star hotel. The ideal candidate will manage reception, duty management, and night audit teams, ensuring personalized service and operational excellence. Responsibilities include team leadership, compliance management, and inter-departmental coordination. This role demands previous luxury hotel experience and a strong focus on service quality. Competitive benefits include generous staff discounts and wellbeing support.

Benefits

Complimentary access to fitness facilities

Generous staff discounts

Complimentary staff meals

Access to wellbeing classes and luxury spa

Qualifications

• Proven managerial experience in a high-end, high-volume luxury hotel or resort environment.
• Natural, motivational, and strategic leader who is solutions-focused under pressure.
• Highly confident with comprehensive hotel operations systems.

Responsibilities

• Lead, mentor, and coach the Guest Services, Night, and Duty Management teams.
• Oversee all daily operational flow, ensuring efficiency and luxury quality.
• Act as the central liaison between Rooms Division, F&B, and Estate Operations.

Skills

Team Performance & Development

Operational Excellence

Safety & Compliance

Inter-Departmental Synergy

Leadership Style

Attention to Detail

Tools

Opera PMS

Job description

Front of House Manager – Premier Luxury Hotel

Lead our clients brand identity and oversee the entire guest journey of a five‑star luxury operation. We are seeking a seasoned Front of House Manager to oversee the entire guest welcome and departure experience at one of the UK's most distinguished luxury countryside destinations. This critical leadership role requires you to be the professional core of the operation, managing the Reception, Duty Management, and Night Audit teams to deliver service that is highly personalized, warm, and polished. You will be responsible for the seamless coordination across all departments to ensure every stay is flawless.

Core Leadership Accountabilities

• Team Performance & Development: Lead, mentor, and coach the Guest Services, Night, and Duty Management teams to consistently achieve exceptional service standards. Handle recruitment, training, and performance management.
• Operational Excellence: Oversee all daily operational flow, ensuring efficiency, policy compliance, and the consistent maintenance of luxury quality across all guest touchpoints.
• Safety & Compliance: Take scheduled Duty Management shifts, acting as the senior leadership presence on site, ensuring compliance and safeguarding guest data and hotel policies.
• Inter‑Departmental Synergy: Act as the central liaison between Rooms Division, F&B, and Estate Operations to ensure a cohesive and synchronized bespoke guest experience.

Required Experience & Profile Expertise

• Proven managerial experience in a high‑end, high‑volume luxury hotel or resort environment.
• Leadership Style: A natural, motivational, and strategic leader who builds strong rapport and remains calm and solutions‑focused under pressure.
• Technical Acumen: Highly confident with comprehensive hotel operations systems; PMS experience (such as Opera or similar Oracle systems) is highly desirable.
• Attention to Detail: Exceptional time management, organizational skills, and a strong passion for service excellence.
• Logistics: Must hold a valid driving licence due to the estate location.

Benefits

• Supportive work environment with clear opportunities for professional growth.
• Wellbeing: Complimentary access to fitness facilities, wellbeing classes, the luxury spa, and swimming pools.
• Lifestyle: Generous staff discounts.
• Perks: Complimentary staff meals made with local/estate produce every shift, extensive annual leave (up to 30 days FTE), and access to an Employee Assistance Programme.

If you are a proven, high‑calibre manager ready to shape the guest services strategy for a premier UK destination, apply today.

Disclaimer: If you do not hear back from us within 2 weeks of applying, please consider your application unsuccessful. We thank you for your interest and encourage you to apply for future opportunities.