Front of House Leader – Luxury Hotel Guest Experience

Blackberry Farm; Bala; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious country house hotel in Wales seeks an experienced Head Receptionist to lead the Front of House team. The role requires overseeing reception operations, ensuring high standards of service, and managing guest experiences from pre-arrival to departure. Ideal candidates have excellent communication skills and a professional attitude, with prior hotel experience being advantageous. This position offers a competitive salary, onsite parking, and generous employee discounts, making it a fantastic opportunity for career progression.

Benefits

Onsite parking

Complimentary meals on duty

Generous hotel discounts

Share of gratuities

Qualifications

• Prior experience in hotel or customer service is desirable but not necessary.
• Professional appearance and excellent verbal and written communication skills.
• Knowledge of local area and Welsh language skills are advantageous.

Responsibilities

• Oversee daily reception operations and manage guest journeys.
• Ensure high service standards during check-in and check-out.
• Lead and train the reception team, fostering a positive environment.

Skills

Excellent communication skills

Ability to multitask under pressure

Friendly and approachable demeanor

Job description

A prestigious country house hotel in Wales seeks an experienced Head Receptionist to lead the Front of House team. The role requires overseeing reception operations, ensuring high standards of service, and managing guest experiences from pre-arrival to departure. Ideal candidates have excellent communication skills and a professional attitude, with prior hotel experience being advantageous. This position offers a competitive salary, onsite parking, and generous employee discounts, making it a fantastic opportunity for career progression.