Front of House Leader – Luxury Hotel Guest Experience

Quince; Bala; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in Wales is seeking an experienced Head Receptionist to lead its Front of House team. The role involves overseeing daily reception operations, managing guest journeys, and ensuring a high standard of service. Ideal candidates will be friendly, detail-oriented, and have excellent communication skills. Prior experience in hospitality is advantageous but not mandatory. This role offers a competitive salary, onsite parking, and generous employee discounts, making it an exciting opportunity for career progression.

Benefits

Competitive salary

Complimentary meals on duty

Generous hotel discounts

Onsite parking

Share of gratuities

Qualifications

• Previous hotel or customer service experience is desirable but not essential.
• Knowledge of the local area and Welsh language skills are an advantage.
• Must demonstrate flexibility in supporting other departments.

Responsibilities

• Lead the Front of House reception team, ensuring high standards of service.
• Oversee daily reception operations and ensure accurate guest accounts.
• Maintain comprehensive knowledge of hotel services and local attractions.
• Support training and development of reception colleagues.

Skills

Excellent communication skills

Detail-oriented

Friendly and approachable

Multitasking under pressure

Job description

A prestigious hotel in Wales is seeking an experienced Head Receptionist to lead its Front of House team. The role involves overseeing daily reception operations, managing guest journeys, and ensuring a high standard of service. Ideal candidates will be friendly, detail-oriented, and have excellent communication skills. Prior experience in hospitality is advantageous but not mandatory. This role offers a competitive salary, onsite parking, and generous employee discounts, making it an exciting opportunity for career progression.