Front of House / Host

Fusion People Ltd; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a Front of House / Host in Birmingham. This role includes welcoming visitors, managing meetings, and supporting overall office operations. The ideal candidate should have prior customer-facing experience and exceptional communication skills. The position is full-time, based on a 3-month contract, with competitive pay at £13.85 PAYE, plus additional benefits. Join us in ensuring the best office experience for our clients and guests.

Qualifications

• Previous experience in a customer-facing role is essential.
• Exceptional written and verbal communication skills.
• Flexible approach to work and ability to follow through on issues.

Responsibilities

• Provide a warm welcome to visitors and colleagues.
• Support meeting-room technology and engagement activities.
• Manage meetings and event spaces, ensuring smooth operation.

Skills

Front of House experience

Excellent communication skills

Customer service skills

Attention to detail

Ability to multitask

Job description

Overview

Front of House / Host

Birmingham

£13.85 PAYE (Additional holiday pay on top)

3 months contract

Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. You will be the forefront of delivering a positive office experience, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspaces running smoothly.

Supporting colleagues with meeting‑room technology, delivering engagement activities and wellbeing games, ensuring consumables are stocked, and resetting the building each day to appear as it did on ‘day one’. At larger locations, Hosts manage meetings and event spaces—from greeting guests and assisting with bookings, catering, AV, and other event activities—to ensure everything runs smoothly so the client can concentrate on enjoying their event.

Person Specification

• Front of House experience
• Previous experience in a customer‑facing role is essential
• Excellent communication and customer service skills with a high level of attention to detail
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion
• Exceptional written and verbal communication skills
• Ability to successfully multitask and adjust tasks in accordance with changing deadlines and priorities in a high‑pressure environment
• Organised, independent, self‑motivated, enthusiastic, dependable, detail‑oriented, flexible in scheduling and prioritisation
• Flexible approach to work
• Understands and appreciates the importance of using discretion at all times
• Does not let issues go; follows up on issues through to resolution

Job Information

• Job Title: Front of House / Host
• Company: Fusion People Ltd
• Location: Birmingham, West Midlands
• Posted:
• Closes: Jan 15th 2026
• Sector: Administration
• Contract: Contract
• Hours: Full Time

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.