Front of House & Facilities Coordinator (Thu–Fri)

ISS Facility Services UK; Leeds; On-site; GBP 21,000 - 27,000; Part time

Job summary

ISS is seeking a proactive Workplace Coordinator to join our team in a job-share role (Thursday and Friday, 8:00am–4:30pm) based in a shared tenancy office environment in Leeds. You will support a banking client and deliver a first-class workplace, facilities and front of house service.

Responsibilities include managing facilities requests, meeting room bookings, handling helpdesk tickets, coordinating security access, and building strong relationships with stakeholders and contractors to ensure

Qualifications

• Previous experience in hospitality/front of house/workplace/facilities is preferred.
• Strong customer service skills and ability to build relationships at all levels.
• Excellent written and verbal communication skills.
• IT literate with Microsoft Office and booking/management systems.
• Ability to identify issues, take ownership and drive resolutions.
• Professional and confident when interacting with senior stakeholders.
• Strong organisational skills and attention to detail.
• Able to manage multiple priorities in a fast-paced client-facing environment.

Responsibilities

• Act as the primary point of contact for all facilities-related matters across the site.
• Support the smooth day-to-day operation of the workplace and front of house services.
• Monitor and manage helpdesk work orders, ensuring issues are progressed and resolved within agreed service levels.
• Escalate building and facilities issues to the relevant facilities management teams where required.
• Support security processes, including the administration of access passes and adherence to incident management procedures.
• Monitor cleaning standards and ensure agreed service specifications are maintained.
• Manage meeting room bookings, usage, and hospitality requirements, including room setup and clear down.
• Build and maintain strong relationships with stakeholders, visitors, contractors, and colleagues.

Skills

Customer service

Communication skills

IT literacy

Organisational skills

Stakeholder engagement

Multitasking

Tools

Microsoft Office

Booking/management systems

Job description

ISS is seeking a proactive Workplace Coordinator to join our team in a job-share role (Thursday and Friday, 8:00am–4:30pm) based in a shared tenancy office environment in Leeds. You will support a banking client and deliver a first-class workplace, facilities and front of house service.

Responsibilities include managing facilities requests, meeting room bookings, handling helpdesk tickets, coordinating security access, and building strong relationships with stakeholders and contractors to ensure